Page 5 - Geniecast LiveLabs: Customer Experience
P. 5
Customer Service Consultation Shep Hyken
Where Technology Meets Humanity
Don Peppers
Folding Time: How to Achieve Twice As Much In Half The Time
Neen James
Unlocking the Secrets of Customer Loyalty
Bill Hogg
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- Discuss your company’s customer service strategies as well as obstacles you may be facing
- Understand the “zero- latency customer”
- Gain customer trust in the e-social era
- Discover the four qualities of a truly frictionless customer experience
- Increase time accountability
- Develop engagement techniques
- Eliminate distractions
- Create a customer- focused company
- Embed customer-focused behaviors into everyday culture
- Create an ownable point of differentiation from competition
