Page 10 - Busey 2020 Benefits Guide
P. 10
ALIGHT (FORMERLY COMPASS)
Busey will continue to partner with Alight, our transparency vendor, to
serve as your personal healthcare advisor. Alight Health Pro consultants
®
can help make you an empowered healthcare consumer who takes control
of healthcare costs. Below are just a few of the many services that Alight
provides:
Review your medical bills and EOBs
Follow up with insurance plans and providers in case of errors
Facilitate bill payment or bill guidance
Find in-network providers
Assist in obtaining pre-authorizations and out-of-pocket cost
estimates for procedures
Alight is available to full-time associates, their spouse, parents, parents-in-
law and children, regardless of plan provider. To reach out to an advocate,
call 800.513.1667, complete an online proile at member.compassphs.com
or email answers@compassphs.com. After January 1, 2020 you can route
all questions to answers@alight.com.
Busey Associate Testimonials
“Recently I received a $915 medical bill. I attempted to communicate with the
doctor’s oice and got nowhere. I emailed Compass to research the charges and
conirmed that the service should have been covered. Two months after my initial
bill, I received an updated statement with a zero balance.” Stephanie continued,
“Going forward, I will use Compass for any bill that seems questionable.”
—Stephanie Lynn, Risk Management Analyst
“As a new associate, trying to decide which plan to choose can be quite a
daunting process. I reached out to Compass to review all of my concerns
regarding in-network vs. out-of-network facilities, providers and services. They
even compared both plans we have available to choose from to see which would
be the best cost savings to us!
I have never had the opportunity to have this help and it really alleviated a lot of
stress, confusion and frustration! They were so helpful, detailed, and thorough.
Some of my questions were answered within a day, but even the more complex
issues were answered within a week. I would still be waiting for answers if I had
to reach out to the providers and insurance companies myself. I would deinitely
recommend Compass for any healthcare related help or questions!”
—Carey Phillips, Universal Banker
10 2020 Benefits Guide
Busey will continue to partner with Alight, our transparency vendor, to
serve as your personal healthcare advisor. Alight Health Pro consultants
®
can help make you an empowered healthcare consumer who takes control
of healthcare costs. Below are just a few of the many services that Alight
provides:
Review your medical bills and EOBs
Follow up with insurance plans and providers in case of errors
Facilitate bill payment or bill guidance
Find in-network providers
Assist in obtaining pre-authorizations and out-of-pocket cost
estimates for procedures
Alight is available to full-time associates, their spouse, parents, parents-in-
law and children, regardless of plan provider. To reach out to an advocate,
call 800.513.1667, complete an online proile at member.compassphs.com
or email answers@compassphs.com. After January 1, 2020 you can route
all questions to answers@alight.com.
Busey Associate Testimonials
“Recently I received a $915 medical bill. I attempted to communicate with the
doctor’s oice and got nowhere. I emailed Compass to research the charges and
conirmed that the service should have been covered. Two months after my initial
bill, I received an updated statement with a zero balance.” Stephanie continued,
“Going forward, I will use Compass for any bill that seems questionable.”
—Stephanie Lynn, Risk Management Analyst
“As a new associate, trying to decide which plan to choose can be quite a
daunting process. I reached out to Compass to review all of my concerns
regarding in-network vs. out-of-network facilities, providers and services. They
even compared both plans we have available to choose from to see which would
be the best cost savings to us!
I have never had the opportunity to have this help and it really alleviated a lot of
stress, confusion and frustration! They were so helpful, detailed, and thorough.
Some of my questions were answered within a day, but even the more complex
issues were answered within a week. I would still be waiting for answers if I had
to reach out to the providers and insurance companies myself. I would deinitely
recommend Compass for any healthcare related help or questions!”
—Carey Phillips, Universal Banker
10 2020 Benefits Guide
