Page 4 - 2020 OCLC Wellness Program
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Frequently asked questions
Q What is the Virgin Pulse program? Q Do I need a Fitbit or other activity
tracker to participate?
The Virgin Pulse program, while totally Nope. You can use your smartphone to track
A voluntary, provides OCLC employees with tools A your activity or use one of many devices and
to help you be more active, make healthier apps compatible with Virgin Pulse. Go to the
decisions, and help you live your best life. website under “Devices & Apps” for a list
Q Why should I join the Virgin Pulse of devices and apps compatible with Virgin
Pulse. Link as many devices and apps as you
program?
The program also gives you the ability to wish. The points you earn will be based on the
device or app recording the highest activity.
A make better life decisions, bond with other
OCLC team members, and earn PulseCash, Q What does it mean to “Start a
a currency that you can redeem through Challenge”?
gift cards, donate to charity, or spend on Challenges listed on the home page are
merchandise. A challenges you can do with your coworkers for
Q Does my PulseCash expire? fun! Choose a “step” challenge or challenge
your coworkers to a “healthy habit” (e.g.,
Your PulseCash will never expire as long as drinking 8 glasses of water per day).
the next if it goes unused. If you leave OCLC’s Q
A you are an active employee enrolled in our What is the Friends Leaderboard?
medical plan. It does roll over from one year to
medical plan, you will have 30 days to use your A The Friends Leaderboard shows you and your
PulseCash before it is forfeited. friends’ step total for the past 7 days or the
status of any challenges you are participating
Q Is there a Virgin Pulse app that I in with your friends.
can download on my smartphone?
Yes. The Virgin Pulse app is available on both Q Is my personal health information
kept confidential?
A Apple and Android smartphones. It can be
downloaded to your personal smartphone A Yes, absolutely. No one at OCLC will see the
through the Apple App Store or Google Play. results of any employee’s participation in any
company-sponsored wellbeing program or any
other personal health information.
Looking for more information or help?
Live chat with a Virgin Pulse representative
Within the Virgin Pulse site, select “Contact Us” at the bottom of the page and click on “Support Page” in
the box that pops up; or click on the “Chat” tab located on the right side.
Webchat is covered Monday through Friday from 2 a.m. – 9 p.m. ET.
Call 866.941.2143
Phone coverage is Monday through Friday 8 a.m. – 9 p.m. ET.
support@virginpulse.com
Email is covered Monday through Friday from 2 a.m. – 9 p.m. ET. The general turnaround time for email is
48 hours on weekdays.
© 2019 Lockton, Inc. All rights reserved.
[Rev 08/27/19] OCLC\Health\EE\Flyers\2020\20Wellness Flyer 22528.pdf
Q What is the Virgin Pulse program? Q Do I need a Fitbit or other activity
tracker to participate?
The Virgin Pulse program, while totally Nope. You can use your smartphone to track
A voluntary, provides OCLC employees with tools A your activity or use one of many devices and
to help you be more active, make healthier apps compatible with Virgin Pulse. Go to the
decisions, and help you live your best life. website under “Devices & Apps” for a list
Q Why should I join the Virgin Pulse of devices and apps compatible with Virgin
Pulse. Link as many devices and apps as you
program?
The program also gives you the ability to wish. The points you earn will be based on the
device or app recording the highest activity.
A make better life decisions, bond with other
OCLC team members, and earn PulseCash, Q What does it mean to “Start a
a currency that you can redeem through Challenge”?
gift cards, donate to charity, or spend on Challenges listed on the home page are
merchandise. A challenges you can do with your coworkers for
Q Does my PulseCash expire? fun! Choose a “step” challenge or challenge
your coworkers to a “healthy habit” (e.g.,
Your PulseCash will never expire as long as drinking 8 glasses of water per day).
the next if it goes unused. If you leave OCLC’s Q
A you are an active employee enrolled in our What is the Friends Leaderboard?
medical plan. It does roll over from one year to
medical plan, you will have 30 days to use your A The Friends Leaderboard shows you and your
PulseCash before it is forfeited. friends’ step total for the past 7 days or the
status of any challenges you are participating
Q Is there a Virgin Pulse app that I in with your friends.
can download on my smartphone?
Yes. The Virgin Pulse app is available on both Q Is my personal health information
kept confidential?
A Apple and Android smartphones. It can be
downloaded to your personal smartphone A Yes, absolutely. No one at OCLC will see the
through the Apple App Store or Google Play. results of any employee’s participation in any
company-sponsored wellbeing program or any
other personal health information.
Looking for more information or help?
Live chat with a Virgin Pulse representative
Within the Virgin Pulse site, select “Contact Us” at the bottom of the page and click on “Support Page” in
the box that pops up; or click on the “Chat” tab located on the right side.
Webchat is covered Monday through Friday from 2 a.m. – 9 p.m. ET.
Call 866.941.2143
Phone coverage is Monday through Friday 8 a.m. – 9 p.m. ET.
support@virginpulse.com
Email is covered Monday through Friday from 2 a.m. – 9 p.m. ET. The general turnaround time for email is
48 hours on weekdays.
© 2019 Lockton, Inc. All rights reserved.
[Rev 08/27/19] OCLC\Health\EE\Flyers\2020\20Wellness Flyer 22528.pdf
