Page 35 - Busey 2020 Benefits
P. 35
RECOGNITION
Annual Associates
Meeting (AAM)
Once a year, we bring all of
Team Busey together to celebrate
The Busey Promise begins with our dedication to anticipating and greatness, share a meal and
exceeding the needs of our customers. To deliver on our promise, all give away some exciting gifts!
associates must commit to creating great experiences for our internal and Associates have the opportunity to
external customers. hear from Executive Leadership
and be inspired to live out Busey’s
To encourage continued skill development and improve internal service, vision of Service Excellence
we use a recognition initiative, Service Grams, to promote peer-to-peer in Everything we do for our
feedback based on Service Excellence. Building on associates’ familiarity Pillars.
with the tools used in Service Excellence, Service Grams encourage
associates to provide a constructive review of internal service they receive
from their peers.
We rate service received on a scale of 0-10. Associates scoring a 9-10
(Promoter score) will receive personalized recognition and their manager
will also be able to see the great service provided by their associate.
The Busey Promise deines our
We encourage everyone to send Service Grams to other associates and relationships, sets expectations for
promote its use to strengthen service skills. our actions, and guides decision-
making at Busey with our 4
Service Milestones Pillars—customers, associates,
communities and shareholders.
Busey celebrates associates who are reaching a milestone anniversary Annually, one Busey team member
(every 5 years). Busey has a partnership with O.C. Tanner to provide is recognized with the Busey
associates with the best possible award options to thank them for Promise Award for their tireless
their service excellence. Associates receive an email on their milestone commitment to Busey and the
anniversary with a link to select their award. Every 10 years, associates communities we serve.
receive a beautiful acrylic numeral representing their years of service.
Busey also celebrates these milestones at the Annual Associates’ Meeting.
First Busey Corporation 35
Annual Associates
Meeting (AAM)
Once a year, we bring all of
Team Busey together to celebrate
The Busey Promise begins with our dedication to anticipating and greatness, share a meal and
exceeding the needs of our customers. To deliver on our promise, all give away some exciting gifts!
associates must commit to creating great experiences for our internal and Associates have the opportunity to
external customers. hear from Executive Leadership
and be inspired to live out Busey’s
To encourage continued skill development and improve internal service, vision of Service Excellence
we use a recognition initiative, Service Grams, to promote peer-to-peer in Everything we do for our
feedback based on Service Excellence. Building on associates’ familiarity Pillars.
with the tools used in Service Excellence, Service Grams encourage
associates to provide a constructive review of internal service they receive
from their peers.
We rate service received on a scale of 0-10. Associates scoring a 9-10
(Promoter score) will receive personalized recognition and their manager
will also be able to see the great service provided by their associate.
The Busey Promise deines our
We encourage everyone to send Service Grams to other associates and relationships, sets expectations for
promote its use to strengthen service skills. our actions, and guides decision-
making at Busey with our 4
Service Milestones Pillars—customers, associates,
communities and shareholders.
Busey celebrates associates who are reaching a milestone anniversary Annually, one Busey team member
(every 5 years). Busey has a partnership with O.C. Tanner to provide is recognized with the Busey
associates with the best possible award options to thank them for Promise Award for their tireless
their service excellence. Associates receive an email on their milestone commitment to Busey and the
anniversary with a link to select their award. Every 10 years, associates communities we serve.
receive a beautiful acrylic numeral representing their years of service.
Busey also celebrates these milestones at the Annual Associates’ Meeting.
First Busey Corporation 35
