Page 31 - MOS PR REPORT - JUNE 2025

Ministry of Sports holds first 'Customer Councils' of 2025

• Wednesday, June 25, 2025 2:02 PM

• 2 minutes Reading

ABU DHABI, 25th June, 2025 (WAM) -- The Ministry of Sports held its first of the “Customer
Councils” of 2025, under the Zero Bureaucracy Programme. This reflects the ministry’s
commitment to improving government services and boosting operational efficiency across the
sports sector.

The session was attended by Dr. Ahmad Belhoul Al Falasi, Minister of Sports, and Ghanim Mubarak
El-Hajeri, Undersecretary of the Ministry of Sports, alongside more than 40 representatives of
national sports federations.

Dr. Al Falasi emphasised that organising the first Customer Council for 2025 reflects the ministry’s
commitment to involving customers in the development of sports services.
He stated, “At the Ministry of Sports, we operate according to a participatory approach based on
innovation, integration, and flexibility. We believe that true development begins with the customer,
who is best positioned to identify challenges and propose practical solutions based on their daily
experience.
"In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for
improvement, and adopting proposals that simplify procedures and reduce administrative burdens
on customers, in alignment with the 'Zero Bureaucracy' programme, thereby contributing to the
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