Page 57 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

1/17/24, 9:46 AM Sharjah Airport achieves highest performance with more than 15.3 million passengers in 2023 | Web Release
The year 2023 has brought outstanding achievements in the areas of sustainability, health, safety and service to Sharjah
Airport, which has won several local and international awards and credits that emphasise the excellence and efficiency

of its operations. The airport was accredited as an age-sensitive institution by the Sharjah Age-Friendly City Program. It
also received the 2022-2023 Future Leaders Award from BEEAH Group, in recognition of its efforts to support

sustainability and address environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic capabilities of the
International Health Regulations at GCC entry points. Additionally, the airport renewed the ISO 9001, ISO 14001 and
ISO 45001 certifications as well as ISO 10001, ISO 10002 and ISO 10003 Customer Service Charter specifications to

enhance efficiency, compliance and customer satisfaction through effective customer service procedures, complaint
processing and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety accreditation by the International
Airports Council (ACI), with the adoption of the customer experience at airports – Level II, which emphasises its
excellence in developing a strategic approach to serving customers and improving passenger experiences. These awards

and accreditations reflect the airport’s efforts to achieve the vision of the Emirate of Sharjah in providing high-quality
services to travellers.

Sharjah Airport’s Expansion Project

In addition, Sharjah Airport Authority is continuing its expansion project, which is expected to be completed by 2027.

Through this project, the Authority seeks to address the substantial surge in the number of passengers travelling through
Sharjah Airport, while ensuring a distinctive travel experience and providing top-notch services. In early Jan 2024,

under the directives of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council and
Ruler of Sharjah and in the presence of His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, The Crown

Prince, Deputy Ruler and Chairman of Sharjah Executive Council, and HH. Sheikh Sultan bin Ahmed bin Sultan Al
Qasimi, Deputy Ruler of Sharjah, the cornerstone of the New Passenger Terminal Expansion Project was laid at Sharjah
Airport, the largest package of a series of expansion projects with a total cost of AED 2.4 billion. The terminal

expansion is anticipated to increase the airport’s capacity to 20 million passengers, separate arrivals from departures and
raise the number of self-check-in and self-travel devices. Furthermore, it will establish new roads and entrances, parking

lots and other expansion and development operations, aiming to enhance the quality of its services and to elevate the
travel experience of all passengers through Sharjah Airport.

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