Page 60 - SHARJAH AIRPORT PR REPORT - JANUARY 2024
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1/17/24, 9:46 AM Sharjah Airport achieves highest performance with more than 15.3 million passengers in 2023 - Middle East News 247
the Sharjah Age-Friendly City Program. It also received the 2022-2023 Future Leaders Award from BEEAH
Group, in recognition of its efforts to support sustainability and address environmental challenges.
In the field of health, the airport achieved a 100 per cent rating in the assessment of the basic capabilities of
the International Health Regulations at GCC entry points. Additionally, the airport renewed the ISO 9001, ISO
14001 and ISO 45001 certifications as well as ISO 10001, ISO 10002 and ISO 10003 Customer Service
Charter specifications to enhance efficiency, compliance and customer satisfaction through effective
customer service procedures, complaint processing and dispute resolution.
Sharjah Airport has also been awarded the readiness of public health and safety accreditation by the
International Airports Council (ACI), with the adoption of the customer experience at airports – Level II, which
emphasises its excellence in developing a strategic approach to serving customers and improving passenger
experiences. These awards and accreditations reflect the airport’s efforts to achieve the vision of the Emirate
of Sharjah in providing high-quality services to travellers.
Sharjah Airport’s Expansion Project
In addition, Sharjah Airport Authority is continuing its expansion project, which is expected to be completed
by 2027. Through this project, the Authority seeks to address the substantial surge in the number of
passengers travelling through Sharjah Airport, while ensuring a distinctive travel experience and providing
top-notch services. In early Jan 2024, under the directives of His Highness Sheikh Dr. Sultan bin Mohammed
Al Qasimi, Member of the Supreme Council and Ruler of Sharjah and in the presence of His Highness
Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, The Crown Prince, Deputy Ruler and Chairman of
Sharjah Executive Council, and HH. Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah,
the cornerstone of the New Passenger Terminal Expansion Project was laid at Sharjah Airport, the largest
package of a series of expansion projects with a total cost of AED 2.4 billion. The terminal expansion is
anticipated to increase the airport’s capacity to 20 million passengers, separate arrivals from departures and
raise the number of self-check-in and self-travel devices. Furthermore, it will establish new roads and
entrances, parking lots and other expansion and development operations, aiming to enhance the quality of its
services and to elevate the travel experience of all passengers through Sharjah Airport.
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