Page 10 - OOKLA PR REPORT - DECEMBER 2024 (Local & Regional)

Press Release

Downdetector® by Ookla® report highlights largest service
outages in 2024, including Facebook, Crowdstrike and Microsoft

● Facebook outage on March 5 was the largest global outage, with 11.1 million users
reporting issues
● Crowdstrike outage on July 19 led to nearly five million users reporting issues with
services that rely on it, including emergency services, airlines, and ride-sharing apps
● The largest outage in the Middle East and Africa was the Microsoft 365 outage on
March 14, which was part of a global event

09 December 2024, UAE: Ookla®, a global leader in connectivity intelligence, has released
its latest analysis on the largest internet outages during the first nine months of 2024. The
report, based on Downdetector® data, aims to analyse the largest challenges associated
with service disruptions, as dependence on digital services increases.

Downdetector by Ookla is the world’s most popular platform for online service status

information. By leveraging over 25 million monthly reports from individual users, real-time
analysis, and verification of outage reports, Downdetector Explorer helps ISPs, mobile
network operators, technology companies, banks, and other organizations understand the
size and scale of incidents — and rapidly act to resolve issues that matter most to their
customers.

Key findings from the report include:

● Social media platforms like Facebook, Instagram, and WhatsApp were most
impacted, affecting millions of users.

● Furthermore, Internet Service Providers (ISPs) and gaming services were also
significantly impacted, underscoring both the complexity of the internet itself, and
the needs of network-reliant services on this complex ecosystem.