Page 11 - OOKLA PR REPORT - DECEMBER 2024 (Local & Regional)

● Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin
America, the Middle East, Africa, and the United States experienced substantial

service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users
and businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product
at Ookla. “Many leading retailers, social media platforms, internet providers, streaming
services, gaming companies, and financial institutions rely on Downdetector to monitor
outages and understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million

users across the world reporting issues. Facebook and Instagram outages impacted the
Asia-Pacific region the most, followed by widespread disruptions to Microsoft 365 and local
services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along
with interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced
widely, along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and
Africa region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were

seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most
significant, followed by interruptions in various gaming services and ISPs. Notably, when a
routine software update of Crowdstrike went awry on July 19, nearly five million user-reports
on Downdetector linked to services that use Crowdstrike or Microsoft (including emergency
services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes
critical for local telecom operators and service providers. Leveraging Downdetector
Explorer, operators can understand the size and scale of incidents — and rapidly act to
resolve issues that matter most to consumers,” said Farid.

To read the full report, click here.