Page 22 - OOKLA PR REPORT - DECEMBER 2024 (Local & Regional)

12/10/24, 4:40 PM Downdetector® by Ookla® report highlights largest service outages in 2024, including Facebook, Crowdstrike and Microsoft - All o…
Downdetector by Ookla is the world’s most popular platform for online service status information. By leveraging over
25 million monthly reports from individual users, real-time analysis, and verification of outage reports, Downdetector

Explorer helps ISPs, mobile network operators, technology companies, banks, and other organizations understand the
size and scale of incidents — and rapidly act to resolve issues that matter most to their customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most impacted, affecting millions of
users.

Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly impacted,
underscoring both the complexity of the internet itself, and the needs of network-reliant services on this complex
ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the Middle East,

Africa, and the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users and businesses stay
informed and respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many leading retailers, social media

platforms, internet providers, streaming services, gaming companies, and financial institutions rely on Downdetector to
monitor outages and understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

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On a global scale, Facebook’s outage on March 5 was the
largest, with over 11.1 million users across the world
reporting issues. Facebook and Instagram outages impacted the Asia-Pacific region the most, followed by widespread

disruptions to Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in the
services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with outages of

local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions to

local telecom providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed by
interruptions in various gaming services and ISPs. Notably, when a routine software update of Crowdstrike went awry

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