Page 25 - OOKLA PR REPORT - DECEMBER 2024 (Local & Regional)

12/10/24, 4:40 PM Downdetector® by Ookla® report highlights largest service outages in 2024, including Facebook, Crowdstrike and Microsoft
Ookla® (www.Ookla.com), a global leader in connectivity intelligence, has released its latest analysis on
the largest internet outages (https://apo-opa.co/3D36xq3) during the first nine months of 2024. The
report, based on Downdetector® (https://apo-opa.co/3Zta2gR) data, aims to analyse the largest
challenges associated with service disruptions, as dependence on digital services increases.

Downdetector by Ookla is the world’s most popular platform for online service status information. By
leveraging over 25 million monthly reports from individual users, real-time analysis, and verification of
outage reports, Downdetector Explorer helps ISPs, mobile network operators, technology companies,
banks, and other organizations understand the size and scale of incidents — and rapidly act to resolve

issues that matter most to their customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most impacted, affecting
millions of users.
Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly

impacted, underscoring both the complexity of the internet itself, and the needs of network-reliant
services on this complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the
Middle East, Africa, and the United States experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users and
businesses stay informed and respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many
leading retailers, social media platforms, internet providers, streaming services, gaming companies, and
financial institutions rely on Downdetector to monitor outages and understand the root causes of
connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users across the
world reporting issues. Facebook and Instagram outages impacted the Asia-Pacific region the most,
followed by widespread disruptions to Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with

interruption in the services of German telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along
with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region,
disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well.

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