Page 116 - AAE PR REPORT - JULY 2025_Neat

7/14/25, 9:52 AM UAE: Remittance delay issues 'fully resolved', Al Ansari Exchange assures customers
Al Ansari Exchange, touted as the UAE’s largest remittance and foreign
exchange company, confirmed to Khaleej Times on Friday (July 11) that
the remittance delays experienced on Saturday, July 5, “have been fully
resolved and all other services remained unaffected by the technical
issue.”

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Early this week, some UAE residents who sent remittances via Al Ansari
Exchange, said transactions that were supposed to be completed in
minutes got delayed for days. The delay, caused by a technical glitch,
happened on a busy weekend, when many expats — after getting their
monthly salary — sent money back home earmarked for household
expenses, education, rent, medical bills, and other expenditures.

One of the affected customers, I.H. Khan, confirmed in an email to Khaleej
Times that his remittance was completed only on Wednesday (July 9). “My
wife is a brain hemorrhage patient, and it costs us a lot of money for her
monthly maintenance medicines. I sent her money from my monthly
salary over the weekend, and it was delayed," he shared.
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"They (Al Ansari) knew they had snags in their system, but they didn’t
inform us. Otherwise we could have used alternative exchange houses. I
thank (Khaleej Times) for raising this issue," he added.

Ras Al Khaimah
Economic Zone

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Less than 1 per cent affected

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