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7/9/25, 8:59 AM Al Ansari confirms technical glitch at exchange unit, most funds recovered
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Al Ansari confirms technical glitch at exchange
unit, most funds recovered
Al Ansari emphasised that the incident did not disrupt its regular operations
BY RAJIV PILLAI FOLLOW US
JULY 8, 2025
Image: Al Ansari Financial Services
Al Ansari Financial Services has confirmed that its wholly owned subsidiary, Al Ansar Exchange (AAE), experienced
a minor technical issue on Saturday, 5 July, resulting in the unintentional transfer of funds to a limited number of
customer accounts.
In a disclosure on the Dubai Financial Market (DFM) website, the company stated that its teams responded
immediately to the incident, working closely with relevant financial institutions. “The vast majority of the amounts
were successfully recovered,” the statement noted.
Al Ansari emphasised that the incident did not disrupt its regular operations. “Regular daily transactions and our
operations have not been impacted by this incident, and AAE continues to operate as usual,” the company said.
https://gulfbusiness.com/al-ansari-confirms-technical-glitch-at-exchange-unit-most-funds-recovered/ 1/2
