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7/8/25, 9:49 AM Some UAE residents miss school fees, medical payments after Al Ansari remittance delay | Khaleej Times

Screenshot of a remittance transaction done on Saturday night. Sender said the money has not yet reached the
receiver

'Minor technical issue'

In a statement sent to Khaleej Times on Monday, Al Ansari Exchange said: “On Saturday, July 5, a
minor technical issue was identified that affected the processing of certain financial transactions at Al
Ansari Exchange, a wholly owned subsidiary of Al Ansari Financial Services PJSC, resulting in the

unintentional transfer of funds to a small number of customer accounts."

Al Ansari Exchange said their “team responded immediately in close coordination with the relevant

financial institutions, and the vast majority of the amounts were successfully recovered".

“We emphasise that regular daily transactions have not been impacted by this incident and continue

to be processed as usual," the company underscored, noting: “Additional preventative measures are
being implemented to further strengthen our systems and prevent such occurrences in the future."

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