Page 110 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:26 PM Africa-Newsroom Press Release Widget – Panorama
Downdetector by Ookla is the world’s most popular platform for online service
status information. By leveraging over 25 million monthly reports from individual

users, real-time analysis, and verification of outage reports, Downdetector Explorer

helps ISPs, mobile network operators, technology companies, banks, and other
organizations understand the size and scale of incidents — and rapidly act to

resolve issues that matter most to their customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most
impacted, affecting millions of users.

Furthermore, Internet Service Providers (ISPs) and gaming services were

also significantly impacted, underscoring both the complexity of the internet
itself, and the needs of network-reliant services on this complex

ecosystem.

Though the outages were worldwide, key regions like the Asia-Pacific,
Europe, Latin America, the Middle East, Africa, and the United States

experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions,

helping users and businesses stay informed and respond effectively,” said Hamdy
Farid, SVP of Product at Ookla. “Many leading retailers, social media platforms,

internet providers, streaming services, gaming companies, and financial

institutions rely on Downdetector to monitor outages and understand the root
causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1

million users across the world reporting issues. Facebook and Instagram outages
impacted the Asia-Pacific region the most, followed by widespread disruptions to

Microsoft 365 and local services like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp
outages, along with interruption in the services of German telecom providers 1&1

and Deutsche Telekom.

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