Page 111 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:26 PM Africa-Newsroom Press Release Widget – Panorama
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were
experienced widely, along with outages of local services like Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East

and Africa region, disruptions to local telecom providers like Telkom, MTN, and
Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages
were most significant, followed by interruptions in various gaming services and

ISPs. Notably, when a routine software update of Crowdstrike went awry on July
19, nearly five million user-reports on Downdetector linked to services that use

Crowdstrike or Microsoft (including emergency services, airlines, and ride-sharing

apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication

becomes critical for local telecom operators and service providers. Leveraging

Downdetector Explorer, operators can understand the size and scale of incidents
— and rapidly act to resolve issues that matter most to consumers,” said Farid.

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