Page 126 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:29 PM NEWS ROOM | AFRICA BULLETIN
While Microsoft 365 and Facebook outages significantly impacted the
Middle East and Africa region, disruptions to local telecom providers like
Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T

outages were most significant, followed by interruptions in various gaming
services and ISPs. Notably, when a routine software update of Crowdstrike
went awry on July 19, nearly five million user-reports on Downdetector
linked to services that use Crowdstrike or Microsoft (including emergency
services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user
communication becomes critical for local telecom operators and service
providers. Leveraging Downdetector Explorer, operators can understand
the size and scale of incidents — and rapidly act to resolve issues that
matter most to consumers,” said Farid.

https://africabulletin.com/news-room/?pr=326126&lang=en&q=downdetectorr-by-ooklar-report-highlights-largest-service-outages-in-2024-including-fac… 3/3