Page 165 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:39 PM APO Press Release |

Downdetector® by Ookla® report highlights largest service outages in

2024, including Facebook, Crowdstrike and Microsoft
Language: en | Date: 2024-12-09 14:42:47 | Share
While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region,
disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well

Egalement disponible en Français ﺔﯿﺑﺮﻌﻟا ﻲﻓ ﺎﻀﯾأ ﺮﻓﻮﺘﺗ

DUBAI, United Arab Emirates, December 9, 2024/APO Group/ -- Facebook outage on March 5 was the largest global outage, with
11.1 million users reporting issues
Crowdstrike outage on July 19 led to nearly five million users reporting issues with services that rely on it, including emergency services, airlines, and
ride-sharing apps
The largest outage in the Middle East and Africa was the Microsoft 365 outage on March 14, which was part of a global event

Ookla® (www.Ookla.com), a global leader in connectivity intelligence, has released its latest analysis on the largest internet
outages (https://apo-opa.co/3D36xq3) during the first nine months of 2024. The report, based on Downdetector® (https://apo-
opa.co/3Zta2gR) data, aims to analyse the largest challenges associated with service disruptions, as dependence on digital
services increases.

Hamdy Farid - SVP of Product

Downdetector by Ookla is the world’s most popular platform for online service status information. By leveraging over 25 million
monthly reports from individual users, real-time analysis, and verification of outage reports, Downdetector Explorer helps ISPs,
mobile network operators, technology companies, banks, and other organizations understand the size and scale of incidents —
and rapidly act to resolve issues that matter most to their customers.

Key findings from the report include:

Social media platforms like Facebook, Instagram, and WhatsApp were most impacted, affecting millions of users.
Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly impacted, underscoring both the complexity of the internet
itself, and the needs of network-reliant services on this complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the Middle East, Africa, and the United States
experienced substantial service disruptions.

“Our Downdetector platform offers real-time visibility into service disruptions, helping users and businesses stay informed and
respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many leading retailers, social media platforms, internet
providers, streaming services, gaming companies, and financial institutions rely on Downdetector to monitor outages and
understand the root causes of connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users across the world reporting issues.
Facebook and Instagram outages impacted the Asia-Pacific region the most, followed by widespread disruptions to Microsoft
365 and local services like PayPay and Jio.

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