Page 214 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:49 PM News Report - News at its Peak

Downdetector® by Ookla® report highlights largest service

outages in 2024, including Facebook, Crowdstrike and Microsoft
Language: en | Date: 2024-12-09 14:42:47 | Share
While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region,
disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as well
Egalement disponible en Français ﺔﯾﺑرﻌﻟا ﻲﻓ ﺎﺿﯾأ رﻓوﺗﺗ
DUBAI, United Arab Emirates, December 9, 2024/APO Group/ -- Facebook outage on March 5 was the largest global
outage, with 11.1 million users reporting issues
Crowdstrike outage on July 19 led to nearly five million users reporting issues with services that rely on it, including emergency
services, airlines, and ride-sharing apps
The largest outage in the Middle East and Africa was the Microsoft 365 outage on March 14, which was part of a global event
Ookla® (www.Ookla.com), a global leader in connectivity intelligence, has released its latest analysis on the
largest internet outages (https://apo-opa.co/3D36xq3) during the first nine months of 2024. The report, based on
Downdetector® (https://apo-opa.co/3Zta2gR) data, aims to analyse the largest challenges associated with
service disruptions, as dependence on digital services increases.

Hamdy Farid - SVP of Product

Downdetector by Ookla is the world’s most popular platform for online service status information. By leveraging
over 25 million monthly reports from individual users, real-time analysis, and verification of outage reports,
Downdetector Explorer helps ISPs, mobile network operators, technology companies, banks, and other
organizations understand the size and scale of incidents — and rapidly act to resolve issues that matter most to
their customers.
Key findings from the report include:
Social media platforms like Facebook, Instagram, and WhatsApp were most impacted, affecting millions of users.
Furthermore, Internet Service Providers (ISPs) and gaming services were also significantly impacted, underscoring both the
complexity of the internet itself, and the needs of network-reliant services on this complex ecosystem.
Though the outages were worldwide, key regions like the Asia-Pacific, Europe, Latin America, the Middle East, Africa, and the United
States experienced substantial service disruptions.
“Our Downdetector platform offers real-time visibility into service disruptions, helping users and businesses stay
informed and respond effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many leading retailers, social
media platforms, internet providers, streaming services, gaming companies, and financial institutions rely on
Downdetector to monitor outages and understand the root causes of connectivity issues.”
The report also includes a region-wise breakdown of the biggest outages:
On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users across the world
reporting issues. Facebook and Instagram outages impacted the Asia-Pacific region the most, followed by
widespread disruptions to Microsoft 365 and local services like PayPay and Jio.
The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in the
services of German telecom providers 1&1 and Deutsche Telekom.
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with
outages of local services like Bait and Nubank.
While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions
to local telecom providers like Telkom, MTN, and Vodacom were seen as well.
Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed
by interruptions in various gaming services and ISPs. Notably, when a routine software update of Crowdstrike
went awry on July 19, nearly five million user-reports on Downdetector linked to services that use Crowdstrike or
Microsoft (including emergency services, airlines, and ride-sharing apps) were reported.

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