Page 219 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 2:50 PM Africa-Newsroom - LOMEGRAPH
“Our Downdetector platform offers real-time visibility into service disruptions, helping users and businesses stay informed and respond
effectively,” said Hamdy Farid, SVP of Product at Ookla. “Many leading retailers, social media platforms, internet providers, streaming
services, gaming companies, and financial institutions rely on Downdetector to monitor outages and understand the root causes of
connectivity issues.”

The report also includes a region-wise breakdown of the biggest outages:

On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users across the world reporting issues. Facebook
and Instagram outages impacted the Asia-Pacific region the most, followed by widespread disruptions to Microsoft 365 and local services
like PayPay and Jio.

The European region was adversely affected by Facebook and WhatsApp outages, along with interruption in the services of German
telecom providers 1&1 and Deutsche Telekom.

In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced widely, along with outages of local services like
Bait and Nubank.

While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa region, disruptions to local telecom
providers like Telkom, MTN, and Vodacom were seen as well.

Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most significant, followed by interruptions in
various gaming services and ISPs. Notably, when a routine software update of Crowdstrike went awry on July 19, nearly five million user-
reports on Downdetector linked to services that use Crowdstrike or Microsoft (including emergency services, airlines, and ride-sharing
apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes critical for local telecom operators and service
providers. Leveraging Downdetector Explorer, operators can understand the size and scale of incidents — and rapidly act to resolve issues
that matter most to consumers,” said Farid.

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