Page 369 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 3:39 PM Press Releases – Mansa Media
The European region was adversely affected by Facebook and WhatsApp outages, along
with interruption in the services of German telecom providers 1&1 and Deutsche Telekom.
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced
widely, along with outages of local services like Bait and Nubank.
While Microsoft 365 and Facebook outages significantly impacted the Middle East and
Africa region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were
seen as well.
Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were
most significant, followed by interruptions in various gaming services and ISPs. Notably,
when a routine software update of Crowdstrike went awry on July 19, nearly five million
user-reports on Downdetector linked to services that use Crowdstrike or Microsoft
(including emergency services, airlines, and ride-sharing apps) were reported.
“In such scenarios, early detection, problem isolation, and user communication becomes
critical for local telecom operators and service providers. Leveraging Downdetector
Explorer, operators can understand the size and scale of incidents — and rapidly act to
resolve issues that matter most to consumers,” said Farid.

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