Page 40 - OOKLA PR REPORT - DECEMBER 2024 (International Part 1)

1/14/25, 1:31 PM Downdetector® by Ookla® report highlights largest service outages in 2024, including Facebook, Crowdstrike and Microsoft
The report also includes a region-wise breakdown of the biggest outages:
On a global scale, Facebook's outage on March 5 was the largest, with over 11.1 million users

across the world reporting issues. Facebook and Instagram outages impacted the Asia-Pacific
region the most, followed by widespread disruptions to Microsoft 365 and local services like

PayPay and Jio.
The European region was adversely affected by Facebook and WhatsApp outages, along with

interruption in the services of German telecom providers 1&1 and Deutsche Telekom.
In Latin America, disruptions to Facebook, Instagram, and WhatsApp were experienced

widely, along with outages of local services like Bait and Nubank.
While Microsoft 365 and Facebook outages significantly impacted the Middle East and Africa
region, disruptions to local telecom providers like Telkom, MTN, and Vodacom were seen as

well.
Across the United States and Canada, Facebook, CrowdStrike, and AT&T outages were most

significant, followed by interruptions in various gaming services and ISPs. Notably, when a
routine software update of Crowdstrike went awry on July 19, nearly five million user-reports

on Downdetector linked to services that use Crowdstrike or Microsoft (including emergency
services, airlines, and ride-sharing apps) were reported.

“In such scenarios, early detection, problem isolation, and user communication becomes
critical for local telecom operators and service providers. Leveraging Downdetector Explorer,

operators can understand the size and scale of incidents — and rapidly act to resolve issues
that matter most to consumers,” said Farid.

To read the full report, click here.

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