Page 27 - Unifonic LEAP 2025 REPORT

2/11/25, 11:34 AM Riyadh Daily

Riyadh "Riyadh Daily"
Unifonic participates in LEAP 2025, showcasing exceptional marketing campaigns and
customer service tools

Unifonic, the leading conversations platform and SaaS (Software as a Service) provider in the Middle East, showcased its AI-powered
conversational platform at LEAP 2025, which is being held from February 9 to 12, 2025 in Riyadh, Saudi Arabia. The innovative platform,
designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing transition towards adopting
artificial intelligence-powered engagement solutions.

Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing campaigns and outstanding
customer service, in line with rising customer demand for more personalised and meaningful interactions. Moreover, these
solutions leverage the power of artificial intelligence to facilitate seamless omnichannel communication and tailored customer
experiences that foster long-term relationships.
LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve efficiency, optimise
engagement and drive substantial ROI for businesses. Unifonic is proud to showcase some of the most popular and impactful
use cases of its solutions, which include Conversational Marketing capabilities, including targeted marketing campaigns,
abandoned cart recovery, personalization, and the ability to click to WhatsApp for direct engagement. Additionally, their
Customer Support solutions empower businesses with tools for improving customer satisfaction (CSAT), sending notifications,
and offering multi-language support to cater to a global audience. As part of their commitment to helping businesses optimize
customer experience, Unifonic is also offering a complimentary Customer Experience (CX) Maturity Assessment. This
assessment, conducted by their team of experts, uncovers valuable insights that can enhance a company’s customer service
strategies and overall performance.
Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to transforming customer
engagement for businesses. Being one of the leading entities in integrating AI within engagement processes in the Middle
East, our executives will showcase the potential of AI-powered solutions in delivering personalised, omnichannel customer
experiences at LEAP 2025. These are vital to business success, and by leveraging our innovations, businesses can
seamlessly connect with customers in a meaningful manner.”

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