Page 30 - Unifonic LEAP 2025 REPORT

2/11/25, 11:35 AM Unifonic participates in LEAP 2025, showcasing exceptional marketing campaigns and customer service tools - Gulf Tech News
Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing
campaigns and outstanding customer service, in line with rising customer demand for more
personalised and meaningful interactions. Moreover, these solutions leverage the power of artificial

intelligence to facilitate seamless omnichannel communication and tailored customer experiences
that foster long-term relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to
improve efficiency, optimise engagement and drive substantial ROI for businesses. Unifonic is proud

to showcase some of the most popular and impactful use cases of its solutions, which
include Conversational Marketing capabilities, including targeted marketing campaigns,

abandoned cart recovery, personalization, and the ability to click to WhatsApp for direct
engagement.

Additionally, their Customer Support solutions empower businesses with tools for improving
customer satisfaction (CSAT), sending notifications, and offering multi-language support to cater to

a global audience.

As part of their commitment to helping businesses optimize customer experience, Unifonic is also

offering a complimentary Customer Experience (CX) Maturity Assessment. This assessment,
conducted by their team of experts, uncovers valuable insights that can enhance a company’s

customer service strategies and overall performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to

transforming customer engagement for businesses. Being one of the leading entities in integrating
AI within engagement processes in the Middle East, our executives will showcase the potential of AI-
powered solutions in delivering personalised, omnichannel customer experiences at LEAP 2025.

These are vital to business success, and by leveraging our innovations, businesses can seamlessly
connect with customers in a meaningful manner.”

Furthermore, Unifonic empowers clients to ensure omnichannel customer experiences, enhance

customer communication, and optimise digital journeys. Through conversational AI, the company
automates customer journeys, enhances business productivity, streamlines customer interactions,
and orchestrates daily operations.

It further utilises business messaging platforms, such as WhatsApp, to ensure enhanced

engagement and performance marketing strategies.

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