Page 33 - Unifonic LEAP 2025 REPORT

2/11/25, 11:35 AM Unifonic participates in LEAP 2025, showcasing exceptional marketing campaigns and customer service tools
Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing
campaigns and outstanding customer service, in line with rising customer demand for more
personalised and meaningful interactions. Moreover, these solutions leverage the power of artificial
intelligence to facilitate seamless omnichannel communication and tailored customer experiences that

foster long-term relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve
efficiency, optimise engagement and drive substantial ROI for businesses. Unifonic is proud to
showcase some of the most popular and impactful use cases of its solutions, which include

Conversational Marketing capabilities, including targeted marketing campaigns, abandoned cart
recovery, personalization, and the ability to click to WhatsApp for direct engagement. Additionally, their
Customer Support solutions empower businesses with tools for improving customer satisfaction (CSAT),
sending notifications, and offering multi-language support to cater to a global audience. As part of their

commitment to helping businesses optimize customer experience, Unifonic is also offering a
complimentary Customer Experience (CX) Maturity Assessment. This assessment, conducted by their
team of experts, uncovers valuable insights that can enhance a company’s customer service strategies
and overall performance.

ADVERTISING

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to transforming
customer engagement for businesses. Being one of the leading entities in integrating AI within
engagement processes in the Middle East, our executives will showcase the potential of AI-powered

solutions in delivering personalised, omnichannel customer experiences at LEAP 2025. These are vital
to business success, and by leveraging our innovations, businesses can seamlessly connect with
customers in a meaningful manner.”

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