Page 38 - Unifonic LEAP 2025 REPORT

2/11/25, 11:36 AM Unifonic participates in LEAP 2025 | UAE News 24/7
UNIFONIC PARTICIPATES IN
LEAP 2025

FEBRUARY 10, 2025 UAENEWS247

Unifonic participates in LEAP 2025, showcasing exceptional
marketing campaigns and customer service tools

10 February 2025- Unifonic, the leading conversations platform
and SaaS (Software as a Service) provider in the Middle East,
showcased its AI-powered conversational platform at LEAP 2025,
which is being held from February 9 to 12, 2025 in Riyadh, Saudi
Arabia. The innovative platform, designed to help elevate customer
engagement and operational efficiency, reflects Unifonic’s ongoing
transition towards adopting artificial intelligence-powered
engagement solutions.

Unifonic’s innovative conversational tools empower businesses to
deliver impactful marketing campaigns and outstanding customer
service, in line with rising customer demand for more personalised
and meaningful interactions. Moreover, these solutions leverage
the power of artificial intelligence to facilitate seamless
omnichannel communication and tailored customer experiences
that foster long-term relationships.

LEAP 2025 features live simulations showcasing the potential of
Unifonic’s AI-driven platform to improve efficiency, optimise
engagement and drive substantial ROI for businesses. Unifonic is
proud to showcase some of the most popular and impactful use
cases of its solutions, which include Conversational Marketing
capabilities, including targeted marketing campaigns, abandoned
cart recovery, personalization, and the ability to click to WhatsApp
for direct engagement. Additionally, their Customer
Support solutions empower businesses with tools for improving
customer satisfaction (CSAT), sending notifications, and offering
multi-language support to cater to a global audience. As part of
their commitment to helping businesses optimize customer
experience, Unifonic is also offering a complimentary Customer
Experience (CX) Maturity Assessment. This assessment,
conducted by their team of experts, uncovers valuable insights that
can enhance a company’s customer service strategies and overall
performance.
Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We,
at Unifonic, are committed to transforming customer engagement
for businesses. Being one of the leading entities in integrating AI
within engagement processes in the Middle East, our executives
will showcase the potential of AI-powered solutions in delivering
personalised, omnichannel customer experiences at LEAP 2025.
These are vital to business success, and by leveraging our
innovations, businesses can seamlessly connect with customers in
a meaningful manner.”

Furthermore, Unifonic empowers clients to ensure omnichannel
customer experiences, enhance customer communication, and
optimise digital journeys. Through conversational AI, the company
automates customer journeys, enhances business productivity,
streamlines customer interactions, and orchestrates daily
operations. It further utilises business messaging platforms, such
as WhatsApp, to ensure enhanced engagement and performance
marketing strategies.

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