Page 43 - Unifonic LEAP 2025 REPORT

2/11/25, 11:36 AM Unifonic participates in LEAP 2025 | iHeartEmirates
10 February 2025- Unifonic, the leading conversations platform and SaaS (Software as a

Service) provider in the Middle East, showcased its AI-powered conversational platform at

LEAP 2025, which is being held from February 9 to 12, 2025 in Riyadh, Saudi Arabia. The
innovative platform, designed to help elevate customer engagement and operational efficiency,

reflects Unifonic’s ongoing transition towards adopting artificial intelligence-powered

engagement solutions.

Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing

campaigns and outstanding customer service, in line with rising customer demand for more
personalised and meaningful interactions. Moreover, these solutions leverage the power of

artificial intelligence to facilitate seamless omnichannel communication and tailored customer

experiences that foster long-term relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to

improve efficiency, optimise engagement and drive substantial ROI for businesses. Unifonic is

proud to showcase some of the most popular and impactful use cases of its solutions, which

include Conversational Marketing capabilities, including targeted marketing campaigns,

abandoned cart recovery, personalization, and the ability to click to WhatsApp for direct
engagement. Additionally, their Customer Support solutions empower businesses with tools for

improving customer satisfaction (CSAT), sending notifications, and offering multi-language

support to cater to a global audience. As part of their commitment to helping businesses

optimize customer experience, Unifonic is also offering a complimentary Customer Experience

(CX) Maturity Assessment. This assessment, conducted by their team of experts, uncovers

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