Page 40 - Unifonic LEAP 2025 REPORT

2/11/25, 11:36 AM Latest News

Unifonic participates in LEAP 2025, showcasing

exceptional marketing campaigns and customer

service tools

11/02/2025

10 February 2025- Unifonic, the leading conversations platform and SaaS (Software as a Service) provider in
the Middle East, showcased its AI-powered conversational platform at LEAP 2025, which is being held from

February 9 to 12, 2025 in Riyadh, Saudi Arabia. The innovative platform, designed to help elevate customer
engagement and operational efficiency, reflects Unifonic’s ongoing transition towards adopting artificial
intelligence-powered engagement solutions.

Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing campaigns and
outstanding customer service, in line with rising customer demand for more personalised and meaningful

interactions. Moreover, these solutions leverage the power of artificial intelligence to facilitate seamless
omnichannel communication and tailored customer experiences that foster long-term relationships.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve
efficiency, optimise engagement and drive substantial ROI for businesses. Unifonic is proud to showcase

some of the most popular and impactful use cases of its solutions, which include Conversational Marketing
capabilities, including targeted marketing campaigns, abandoned cart recovery, personalization, and the
ability to click to WhatsApp for direct engagement. Additionally, their Customer Support solutions empower

businesses with tools for improving customer satisfaction (CSAT), sending notifications, and offering multi-
language support to cater to a global audience. As part of their commitment to helping businesses optimize

customer experience, Unifonic is also offering a complimentary Customer Experience (CX) Maturity
Assessment. This assessment, conducted by their team of experts, uncovers valuable insights that can
enhance a company’s customer service strategies and overall performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to transforming

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