Page 47 - Unifonic LEAP 2025 REPORT

2/11/25, 11:37 AM Unifonic participates in LEAP 2025, showcasing exceptional marketing campaigns and customer service tools | Web Release
and impactful use cases of its solutions, which include Conversational Marketing capabilities, including targeted
marketing campaigns, abandoned cart recovery, personalization, and the ability to click to WhatsApp for direct

engagement. Additionally, their Customer Support solutions empower businesses with tools for improving customer
satisfaction (CSAT), sending notifications, and offering multi-language support to cater to a global audience. As part of

their commitment to helping businesses optimize customer experience, Unifonic is also offering a
complimentary Customer Experience (CX) Maturity Assessment. This assessment, conducted by their team of

experts, uncovers valuable insights that can enhance a company’s customer service strategies and overall performance.

Ahmed Hamdan, Co-founder and CEO of Unifonic, said: “We, at Unifonic, are committed to transforming customer
engagement for businesses. Being one of the leading entities in integrating AI within engagement processes in the

Middle East, our executives will showcase the potential of AI-powered solutions in delivering personalised,
omnichannel customer experiences at LEAP 2025. These are vital to business success, and by leveraging our
innovations, businesses can seamlessly connect with customers in a meaningful manner.”

Furthermore, Unifonic empowers clients to ensure omnichannel customer experiences, enhance customer

communication, and optimise digital journeys. Through conversational AI, the company automates customer journeys,
enhances business productivity, streamlines customer interactions, and orchestrates daily operations. It further utilises

business messaging platforms, such as WhatsApp, to ensure enhanced engagement and performance marketing
strategies.

Unifonic’s participation at LEAP 2025 demonstrates its commitment to innovation and its role in positioning Saudi

Arabia as a global digital leader. The company’s booth will feature interactive demonstrations of its unified dashboard,
which offers real-time insights and refines customer engagement strategies. Unifonic’s range of solutions, from AI-

powered chatbots and advanced messaging platforms to sophisticated analytics, enable businesses to stay ahead of the
curve and achieve long-standing success in the ever-evolving market.

Join Unifonic at LEAP 2025 to explore how AI can revolutionize customer engagement and transform business
outcomes.

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