Page 50 - DUBAI MUNICIPALITY PR REPORT ENGLISH JANUARY 2024
P. 50
Government of Dubai's directives to attain global leadership by upholding high standards of
excellence.
Bin Yaroof said: “The ‘Happiness Vehicle’ project demonstrates Dubai Municipality’s vision to
streamline the application process for its digital services by making these services available to
citizens at their homes and completing transactions as quickly and easily as possible. The program
offered services in 13 categories, which include 177 transactions for issuance and renewal of land
maps, 105 requests for copies of approved engineering schemes, and 93 completion certificates.
Furthermore, it included 54 applications for the implementation of residential land allocation, 30
transactions for the certification of persons of interest in construction matters, three applications
for planning permits, four requests to rectify flaws in existing buildings, as well as four applications
for design and licensing of villa supplements.”
The municipality, which had previously limited its services to people of determination and senior
citizens, increased the range of categories covered by the program to meet the needs of all
residents in the emirate. The move was in keeping with the plans to raise the satisfaction rate
based on the services offered by the initiative. As a result, the Happiness Vehicle recorded a total
of 109 transactions and services to senior citizens, 14 to people of determination, and over 347
to other categories.
Furthermore, the Happiness Vehicle initiative expanded its geographic reach by concluding 462
transactions across various parts of Dubai. It also completed five transactions in the Hatta area
and three transactions in other rural areas.
