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5/20/25, 1:28 PM AI-Powered Payments: FSS Unveils Innovation at Dubai Event | Khaleej Times

FSS Showcases AI-Driven Payment Innovation at flagship Dubai event

AI strategies can drive customer-centric innovation and operational excellence as the payment ecosystem grows more sophisticated
Published: Tue 20 May 2025, 10:42 AM

From left: Benedict Xavier, Haishan Wu, Mohamed Chakib Ouabi, Devendra Kumar, Malaz
Mubaid, and Sandeep Crasta during the panel discussion.
On a sun-kissed morning in late April, inside the luxurious Grosvenor House
Hotel in Dubai Marina, global payments technology provider Financial Software &
Systems Private Limited (FSS) hosted the second edition of its flagship event in
Dubai. The gathering brought together policymakers, banking leaders, and
fintech experts from across the Mena region for a morning of high-impact
discussions on the transformational power of artificial intelligence (AI) in the
payments space. With the UAE rapidly emerging as a hub for fintech innovation,
the event’s timing and location underscored both regional opportunity and global
relevance.

The agenda focused on how AI is being applied today to reshape customer
experience, mitigate fraud, streamline operations, and ensure regulatory
compliance — all while accelerating the shift to a cashless economy. For FSS,
the event was also a platform to reinforce its role as a long-term partner to
financial institutions across the Gulf.

FSS CEO V. Balasubramanian shared the company’s overarching point of view
on AI, framing it as a catalyst not just for technological transformation but for
deep-rooted organisational change. He emphasised that the true value of AI lies
in its ability to drive continuous improvement and enable informed, data-led
decision-making at scale.

V Balasubramanian, CEO of FSS.

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