Page 35 - UNIFONIC PR REPORT SEPTEMBER 2023

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inquiry beyond its capabilities, it promptly transfers the interaction to a human agent, ensuring a seamless customer experience.
The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding market-leading voice recognition
technology.
In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products and services at the event that elevate reliable
customer engagement while upholding the highest standards of technological advancements. This commitment aligns with Unifonic's
objective of supporting the Kingdom's vision, including Saudi Vision 2030 and the Smart Government Strategy, driving digital
transformation across public and private sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual, and seamless omnichannel
communications platform provider in the Middle East. Its no-code, automation, and orchestration platform has transformed customer
experiences across various sectors, enabling businesses to exceed customer expectations for seamless digital interactions.

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