Page 312 - MOE ENGLISH PR REPORT - FEBRUARY 2025 Part 1

The ministry has also streamlined its consumer complaint system to address grievances related to
pricing violations and misleading promotions.

Since the beginning of 2024, 1,891 consumer complaints have been filed through the ministry’s
online system, with 93 per cent resolved within the designated timeframe.

Darwish urged consumers to actively report any pricing irregularities, deceptive promotions, or
unfair trade practices through the ministry’s hotline 8001222 and local economic authorities.

“Consumer awareness is key to maintaining a fair marketplace,” he said. “We encourage people to
report violations so that appropriate action can be taken against businesses that do not comply
with regulations.”

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