Page 316 - MOE ENGLISH PR REPORT - FEBRUARY 2025 Part 1

3/5/25, 9:49 AM Ramadan Discounts in UAE: Supermarkets Offer 50% Off
discovery of 8,388 violations including counterfeit parts in car showrooms among other breaches.

According to Darwish inspections also include online monitoring alongside physical visits. The consumer protection WhatsApp
group along with our online platforms help us maintain continuous market monitoring.

Ministry e-linked to major outlets

The ministry has established electronic connections with 14 major outlets throughout the UAE to monitor basic product price
variations.

He stated that the principal consumer outlets throughout the UAE including co-ops, Spinneys, Carrefour, Lulu, Al Safeer, KM, and
Maya Supermarket account for more than 80% of consumer purchases across the nation.

A price change on any basic product triggers an automatic flagging response. The pricing monitoring system alerts with a red flag
for price tags that surpass permitted limits which affects both the Ministry and all local economic authorities. Our monitoring of
those 14 major outlets extends beyond physical inspections to include online observation.

The speed of communication between local and federal observation and consumer protection officials is faster than you might
expect. We distribute any received information to all related parties in less than one second through What’s App. We don’t wait to
send emails.”

The ministry asks consumers to report supermarket price tag tampering along with quality issues through toll-free number 8001222
as well as its social media platforms. The ministry handled 1,891 electronic consumer complaints last year with a 93% timely
resolution rate.

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