Page 37 - UNIFONIC PR REPORT - JANUARY 2024

1/23/24, 3:04 PM Unifonic partners with MoEngage to deliver superior customer engagement solutions to customers in the Middle East | MENAFN.…
engagement, facilitating data-driven personalized experiences.
Together, the strategic partnership will help drive:
• Enhanced Customer Engagement: The partnership will focus on creating more
comprehensive and personalized customer engagement solutions. By leveraging Unifonic's
communication soutions and MoEngage's state-of-the-art marketing automation, businesses
can engage with their customers in a more meaningful and effective manner.
• Digital Transformation: Support businesses in the Middle East on their journey towards
digital transformation and provide the tools and expertise needed to adapt to the changing
landscape of customer interactions and preferences.

• Seamless communication and integration strategies- The holistic suite of services will drive
more meaningful end-consumer experiences.

“We at MoEngage recognize the immense potential that consumer businesses in the Middle
East region present and are excited at the prospect of helping out such brands with the right
insights and customer understanding. We are delighted to onboard Unifonic to our ever-
expanding Catalyst Partner ecosystem. Through our combined expertise, we aim to help
brands orchestrate AI-powered, hyper-personalized journeys across their end-consumers
lifecycle by unifying all communication channels and driving consistent engagement,’ said
Raviteja Dodda, CEO and Co-Founder of MoEngage.
“Our partnership with MoEngage provides innovative communication solutions to
businesses, enabling fast, reliable, and personalized engagement with customers across
multiple digital touchpoints. MoEngage's insights enable us to customize communication
strategies, while our platform ensures the secure, AI-powered delivery of personalized
conversations across channels. This combination improves customer experiences, drives
business growth, and reflects our dedication to delivering cutting-edge technology and
unmatched value for our customers.” said Ahmed Hamdan, CEO and Co-Founder of
Unifonic.

About Unifonic:
Unifonic is a customer engagement platform that enables organizations to delight customers
with remarkable omnichannel experiences. By unifying communication channels, messaging
apps, and AI powered chatbots, Unifonic streamlines conversations at every touchpoint
throughout the customer journey.
Unifonic’s solutions integrate customer communication channels, including text, voice,
messaging, and web, into a single platform that enables companies to create stronger
customer relationships. As newer channels emerge and user preferences change over time,
organizations rely on Unifonic to maximize customer engagement and optimize
communication returns on investment.
From SMS for online banking to WhatsApp customer service support, Unifonic empowers
organizations to transform their customer experiences while allowing them to focus on core
business activities without maintaining costly communication infrastructures.
Unifonic connects local enterprises with their customers. This includes leading banks,
financial institutions and government entities throughout the region, as well as healthcare
providers, retail and e-commerce, and transport and logistics providers worldwide.

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