Page 34 - UNIFONIC PR REPORT - JANUARY 2024

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other hand, specializes in AI-powered, insights-led customer engagement, facilitating data-driven
personalized experiences.

Together, the strategic partnership will help drive:
• Enhanced Customer Engagement: The partnership will focus on creating more comprehensive and

personalized customer engagement solutions. By leveraging Unifonic's communication soutions and
MoEngage's state-of-the-art marketing automation, businesses can engage with their customers in a more
meaningful and effective manner.

• Digital Transformation: Support businesses in the Middle East on their journey towards digital
transformation and provide the tools and expertise needed to adapt to the changing landscape of customer

interactions and preferences.

• Seamless communication and integration strategies- The holistic suite of services will drive more

meaningful end-consumer experiences.

“We at MoEngage recognize the immense potential that consumer businesses in the Middle East region

present and are excited at the prospect of helping out such brands with the right insights and customer
understanding. We are delighted to onboard Unifonic to our ever-expanding Catalyst Partner ecosystem.

Through our combined expertise, we aim to help brands orchestrate AI-powered, hyper-personalized
journeys across their end-consumers lifecycle by unifying all communication channels and driving consistent

engagement,’ said Raviteja Dodda, CEO and Co-Founder of MoEngage.
“Our partnership with MoEngage provides innovative communication solutions to businesses, enabling fast,

reliable, and personalized engagement with customers across multiple digital touchpoints. MoEngage's
insights enable us to customize communication strategies, while our platform ensures the secure, AI-
powered delivery of personalized conversations across channels. This combination improves customer

experiences, drives business growth, and reflects our dedication to delivering cutting-edge technology and
unmatched value for our customers.” said Ahmed Hamdan, CEO and Co-Founder of Unifonic.

About Unifonic:

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable
omnichannel experiences. By unifying communication channels, messaging apps, and AI powered chatbots,

Unifonic streamlines conversations at every touchpoint throughout the customer journey.
Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web,
into a single platform that enables companies to create stronger customer relationships. As newer channels

emerge and user preferences change over time, organizations rely on Unifonic to maximize customer
engagement and optimize communication returns on investment.

From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to

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