Page 14 - Unifonic PR Report - January 2026

1/22/26, 2:20 PM X by Unifonic Leads $7M AI Startup Funding Round - Saudishopper
Open CX’s Innovation and Market Leadership

As a research-driven company, Open CX is currently developing the Unified
Customer Support Measurement Framework – Support-Bench, which is expected to

become the leading global reference for evaluating the performance of AI-powered
customer support systems. This innovation demonstrates the company’s commitment

to advancing industry standards and best practices in AI-driven customer support.

X by Unifonic continues to focus on driving digital transformation by assisting high-
growth AI-Native B2B SaaS companies delivering mission-critical solutions for rapidly

evolving markets. The fund combines financial investment with hands-on support,
leveraging Unifonic’s proven expertise as a leading AI SaaS scale-up, providing not

just capital but also strategic guidance, mentorship, and access to an extensive

network of industry experts, government programs, and investors.

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