Page 9 - Unifonic PR Report - January 2026

Press Release

pivotal in shaping the future of cloud communications and user experience. Through X by Unifonic
and our role as a strategic investor, we take great pride in supporting innovative companies that
are redefining how organisations engage with customers and scale AI-driven customer experiences
in rapidly evolving markets.”

Following this investment, Open CX will actively focus on accelerating product development,
expanding its regional footprint, and strengthening both its technical and commercial teams. These

markets represent significant growth opportunities as organisations across the region begin to
embrace AI‑driven and cloud‑based customer engagement solutions.

Open CX is an AI-Native, all-in-one agentic CX platform used in production by MoneyGram,
Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other
major enterprise companies. The platform specializes in resolving and automating complex
support cases across email, web, phone, SMS, and WhatsApp. As a research-driven company,
Open CX is currently developing the Unified Customer Support Measurement Framework –
Support‑Bench, which is expected to become the leading global reference for evaluating the
performance of AI‑powered customer support systems.

-ends-

About X by UNIFONIC

X by Unifonic is a venture fund dedicated to empowering innovative AI SaaS B2B startups in the MENAPT
region. We combine financial investment with hands-on support, leveraging Unifonic’s proven expertiseas
a leading AI SaaS scale-up. Our mission is to drive growth for high-potential AI-Native startups by
providing not just capital, but also strategic guidance, mentorship, and access to an extensive network of
industry experts, government programs, and investors.

For further information, please contact:

Orient Planet Group (OPG)
Tel: +971 4 4562888
Email: media@orientplanet.com
Website: www.orientplanet.com