Page 72 - Unifonic PR Report - January 2026
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1/26/26, 4:29 PM "ﺔﺻﻧﻣﻟ رﻻود نﯾﯾﻼﻣ 7 ﺔﻣﯾﻘﺑ لﯾوﻣﺗ ﺔﻟوﺟ ﻲﻓ كرﺎﺷﺗ "كﻧوﻔﯾﻧوﯾ نﻣ سﻛإ Open
"ﺔﺼﻨﻤﻟ رﻻود ﻦﯿﯾﻼﻣ 7 ﺔﻤﯿﻘﺑ ﻞﯾﻮﻤﺗ ﺔﻟﻮﺟ ﻲﻓ كرﺎﺸﺗ "ﻚﻧﻮﻔﯿﻧﻮﯾ ﻦﻣ ﺲﻛإ Open
2026-01-24 10:12 AM
"ﺲﻛإ ﻲﺳ ﻦﺑوأ" ﺔﺼﻨﻤﺑ ﺔﺻﺎﺨﻟا ﺔﯾرﺎﻤﺜﺘﺳﻻا ﺔﻟﻮﺠﻟا ﻲﻓ ،(Unifonic) "ﻚﻧﻮﻔﯿﻧﻮﯾ" ﺔﻛﺮﺷ ﻦﻣ مﻮﻋﺪﻤﻟا ،(X By Unifonic) "ﻚﻧﻮﻔﯿﻧﻮﯾ ﻦﻣ ﺲﻛإ" قوﺪﻨﺻ كرﺎﺷ
ﻲﻓ ﺔﯿﻋﻮﻧ ٍﺔﻠﻘﻧ ثاﺪﺣإ ﻰﻟإ ﺔﻓدﺎﮭﻟاو ،ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟا لﺎﺠﻣ ﻲﻓ ﻮﻤﻨﻟا ﺔﯿﻟﺎﻋ ﺔﺌﺷﺎﻨﻟا تﺎﻛﺮﺸﻟا ﻢﻋﺪﺑ قوﺪﻨﺼﻟا ماﺰﺘﻟا رﺎطإ ﻲﻓ ،رﻻود ﻦﯿﯾﻼﻣ 7 ﺔﻤﯿﻘﺑ ،(Open CX)
.ﺔﻘﻄﻨﻤﻟا ﻲﻓ ءﻼﻤﻌﻟا ﺔﺑﺮﺠﺗو ﺔﯿﺑﺎﺤﺴﻟا تﻻﺎﺼﺗﻻا عﺎﻄﻗ
ﻲﻓ – ﻢﻟﺎﻌﻟا ﻲﻓ ا ً ﺮﯿﺛﺄﺗ ﺎھﺮﺜﻛأو ءيﺮﺠﻟا لﺎﻤﻟا سأر تﺎﻛﺮﺷ زﺮﺑأ ىﺪﺣإ – (Y Combinator) "رﻮﺘﯾﺎﻨﯿﺒﻣﻮﻛ ياو"و "ﻚﻧﻮﻔﯿﻧﻮﯾ ﻦﻣ ﺲﻛإ" ةدﺎﯿﻘﺑ ﺔﻟﻮﺠﻟا هﺬھ ﺖﻤﯿﻗأو
ﺔﯾؤر ﻲﻓ ﻦﯿﻤھﺎﺴﻤﻟا ﻦﻣ ﺔﯾﻮﻘﻟا ﺔﻘﺜﻟاو ،ﺎﯿﻘﯾﺮﻓإ لﺎﻤﺷو ﻂﺳوﻷا قﺮﺸﻟا ﺔﻘﻄﻨﻣ ﻲﻓ ﻲﻤﻗﺮﻟا لﻮﺤﺘﻟا ﺔﻠﺠﻋ ﻊﻓد ﻰﻠﻋ "ﻚﻧﻮﻔﯿﻧﻮﯾ ﻦﻣ ﺲﻛإ" قوﺪﻨﺻ ﺰﯿﻛﺮﺗ ﻲﻣﺎﻨﺗ ﺪﺴﺠﺗ ٍةﻮﻄﺧ
ﺮﯾﻮﻄﺘﻟ ﺔﯿﻟوﻷا ﺎﮭﻠﺣاﺮﻣ ﻲﻓ تﺎﻛﺮﺸﻠﻟ ﻲﺴﯿﺋر ﻲﻤﯿﻠﻗإ ٍ ﻢﻋاﺪﻛ ﺎﮭﺘﻧﺎﻜﻣ ﻲﺠﯿﺗاﺮﺘﺳا ٍ ﺮﻤﺜﺘﺴﻤﻛ "ﻚﻧﻮﻔﯿﻧﻮﯾ" ﺔﻛرﺎﺸﻣ ﺲﻜﻌﺗو .قﻮﺴﻟا ﻲﻓ ﺎھرﺎﺴﻣو ﺎﮭﺗﺎﯿﻨﻘﺗو "Open CX"
ً ﺔﯿﺒﻠﺗ ،ﺎﮭﺑ ﺔﺻﺎﺨﻟا ءﻼﻤﻌﻟا ﺔﺑﺮﺠﺗ ﺔﺼﻨﻣ ﻮﻤﻧ ﻊﯾﺮﺴﺗو "Open CX" ﻊﱡﺳﻮﺗ ﻢﻋد ﻲﻓ رﺎﻤﺜﺘﺳﻻا اﺬھ ﻢﮭﺴﯾو .ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟا ﻰﻠﻋ ﺔﻤﺋﺎﻗ ،ءﻼﻤﻌﻟا ﺔﺑﺮﺠﺘﻟ ﺔﯿﺑﺎﺤﺳ ٍلﻮﻠﺣ
.ﻊﺳﻮﺘﻠﻟ ﺔﻠﺑﺎﻘﻟاو ﺔﻣﺪﻘﺘﻤﻟا ﺔﯿﻠﯿﻛﻮﺘﻟا ءﻼﻤﻌﻟا ﺔﻣﺪﺧ لﻮﻠﺣ ﻰﻠﻋ ﺔﻘﻄﻨﻤﻟا ﻲﻓ ﺪﯾاﺰﺘﻤﻟا ﺐﻠﻄﻠﻟ
ﺎھدﻮﮭﺟ ﻞظ ﻲﻓ ﺎﮭﻟﺎﻤﻋأ ﻊﺳﻮﺗ ﻢﻋد ﺎﻧﺮﺴﯾو ،ةﺮﯿﺒﻛ ٍتﺎﻧﺎﻜﻣﺈﺑ (Open CX) ﻊﺘﻤﺘﺗ" :"ﻚﻧﻮﻔﯿﻧﻮﯾ ﻦﻣ ﺲﻛإ" ـﻟ ﺲﺳﺆﻤﻟا ﻚﯾﺮﺸﻟا ،ناﺪﻤﺣ ﻦﻤﯾأ لﺎﻗ ،قﺎﯿﺴﻟا اﺬھ ﻲﻓو
ءﺎﻛﺬﻟا ﻰﻠﻋ ﻲﺳﺎﺳأ ﻞﻜﺸﺑ ﺪﻤﺘﻌﺗ ،ﻊﱡﺳﻮﺘﻠﻟ ﺔﻠﺑﺎﻗو ﺔﯾﻮﻗ ٍﺔﺼﻨﻣ ءﺎﻨﺑ ﻲﻓ ﺔﻛﺮﺸﻟا ﺖﺤﺠﻧ ،ﺪﯿﻌﺼﻟا اﺬھ ﻰﻠﻋو .ﺔﻘﻄﻨﻤﻟا ىﻮﺘﺴﻣ ﻰﻠﻋ ءﻼﻤﻌﻟا ﺔﺑﺮﺠﺘﺑ ءﺎﻘﺗرﻼﻟ ﺔﻠﺻاﻮﺘﻤﻟا
".ﻊﺳاو ٍ قﺎﻄﻧ ﻰﻠﻋ ﻲﻤﻗﺮﻟا ﻞﻋﺎﻔﺘﻟا ةرادإ ﻲﻓ تﺎﺴﺳﺆﻤﻟا ىﺮﺒﻛ ﺎﮭﮭﺟاﻮﺗ ﻲﺘﻟا ﺔﯿﻠﻤﻌﻟا تﺎﯾﺪﺤﺘﻟا ﺞﻟﺎﻌﺗو ﻲﻋﺎﻨﻄﺻﻻا
يدﻮﻌﺴﻟا قﻮﺴﻟا ﻲﻓ ﺎھرﻮﻀﺣ ﺔﯾﻮﻘﺗ ﻲﻓ ﺎﮭﻤﻋدو تﺎﺠﺘﻨﻤﻟا رﺎﻜﺘﺑا ةﺮﯿﺗو ﻊﯾﺮﺴﺗو (Open CX) رﺎﺴﻣ ﺰﯾﺰﻌﺗ ﺔﯾرﺎﻤﺜﺘﺳﻻا ﺔﻟﻮﺠﻟا هﺬھ لﻼﺧ ﻦﻣ ﻞﻣﺄﻧ" :ناﺪﻤﺣ فﺎﺿأو
ﻢﻋﺪﺗ ﺔﻠﻋﺎﻓ تﺎﻛاﺮﺷ لﻼﺧ ﻦﻣ ،ةﺪﯾﺪﺟ قﺎﻓآ ﻮﺤﻧ ﻲﻤﻗﺮﻟا لﻮﺤﺘﻟا ﻊﻓد ﻰﻠﻋ ﺰﯿﻛﺮﺘﻟا ﻞﺻاﻮﻨﺳ ،ﺎًﯿﺋﺎﻨﺜﺘﺳا ﺎًﯾرﺎﻤﺜﺘﺳا ﺎًﻗوﺪﻨﺻ ﺎﻨﺘﻔﺼﺑو .ﺔﯿﺴﯿﺋر ﺔﯿﻤﯿﻠﻗإ قاﻮﺳأ ﻲﻓ ﺎﮭﻌﺳﻮﺗو
".ﺔﯿﻨﻘﺘﻟا ةﺮﯿﺗو عرﺎﺴﺗ ﺐﻛاﻮﺗ ﺔﯾﻮﯿﺣ ً ﻻﻮﻠﺣ مﺪﻘﺗ ﻲﺘﻟا ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟا ﻰﻠﻋ ﺔﯿﻨﺒﻤﻟاو لﺎﻤﻋﻷا عﺎﻄﻘﻟ ﺔﮭﺟﻮﻤﻟا ﺔﻣﺪﺨﻛ تﺎﯿﺠﻣﺮﺒﻟا تﺎﻛﺮﺷ
ﻊﯾﺮﺴﺗو ﻲﻤﻗﺮﻟا لﻮﺤﺘﻟا ﺔﻠﺠﻋ ﻊﻓﺪﻟ ﺔﻠﺻاﻮﺘﻤﻟا ﺎﻧدﻮﮭﺟ رﺎﻤﺜﺘﺳﻻا اﺬھ زﺰﻌُﯾ" :"ﻚﻧﻮﻔﯿﻧﻮﯾ" ﺔﻛﺮﺸﻟ يﺬﯿﻔﻨﺘﻟا ﺲﯿﺋﺮﻟاو ﺲﺳﺆﻤﻟا ﻚﯾﺮﺸﻟا ،ناﺪﻤﺣ ﺪﻤﺣأ لﺎﻗ ،ﮫﺒﻧﺎﺟ ﻦﻣو
ﻲﻨﺒﺗ قﺎﻄﻧ عﺎﺴﺗا ﻞظ ﻲﻓو .ﺎﯿﻘﯾﺮﻓإ لﺎﻤﺷو ﻂﺳوﻷا قﺮﺸﻟا ﺔﻘﻄﻨﻣ ﻲﻓ ﻲﻠﯿﻛﻮﺘﻟا ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟا ﻰﻠﻋ ﺔﻤﺋﺎﻘﻟا ءﻼﻤﻌﻟا ﺔﺑﺮﺠﺘﻟ ةﺪﺋاﺮﻟا ﺔﺼﻨﻤﻟا ﺎﻧرﺎﺒﺘﻋﺎﺑ ،ﻲﻤﯿﻠﻗﻹا لﺎﻘﺘﻧﻻا
ﺔﯿﺑﺎﺤﺴﻟا تﻻﺎﺼﺗﻻا ﻞﺒﻘﺘﺴﻣ ﺔﻏﺎﯿﺻ ﻲﻓ ﺎًﯾرﻮﺤﻣ ا ً رود ﺔﯿﻛﺬﻟا تﺎﺼﻨﻤﻟا ﻦﻣ ﺎﮭﺗﻼﯿﺜﻣو (Open CX) يدﺆﺗ ،ﻊﺳﻮﺘﻠﻟ ﺔﻠﺑﺎﻗو ﺔﺘﻤﺗﺆﻣو ﺔﯿﻛذ ﻞﻋﺎﻔﺗ جذﺎﻤﻨﻟ تﺎﺴﺳﺆﻤﻟا
".مﺪﺨﺘﺴﻤﻟا ﺔﺑﺮﺠﺗو
قﺎﻄﻧ ﻊﯿﺳﻮﺗ ﻲﻓ ﺎًﯿﺴﯿﺋر ا ً رود ﺐﻌﻠﺗ ﻲﺘﻟاو ؛ﺎﮭﺋﻼﻤﻋ ﻊﻣ تﺎﺴﺳﺆﻤﻟا ﻞﻋﺎﻔﺘﻟ ةﺪﯾﺪﺟ ٍتﺎﯿﺠﮭﻨﻣ ﻲﺳﺮﺗ ﻲﺘﻟا ةﺮﻜﺘﺒﻤﻟا تﺎﻛﺮﺸﻟا ﻦﯿﻜﻤﺘﺑ ﺮﺨﻔﻧ" :يﺬﯿﻔﻨﺘﻟا ﺲﯿﺋﺮﻟا فﺎﺿأو
".ﻲﺠﯿﺗاﺮﺘﺳا ٍ ﺮﻤﺜﺘﺴﻤﻛ ﺎﻧرودو «ﻚﻧﻮﻔﯿﻧﻮﯾ ﻦﻣ ﺲﻛإ» قوﺪﻨﺻ لﻼﺧ ﻦﻣ ﺎﮭﻤﻋدو ،ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟﺎﺑ ﺔﻣﻮﻋﺪﻤﻟا ءﻼﻤﻌﻟا برﺎﺠﺗ
ﻮﻤﻧ صﺮﻓ قاﻮﺳﻷا هﺬھ ﻞﺜﻤﺗو .ﺔﯾرﺎﺠﺘﻟاو ﺔﯿﻨﻔﻟا ﺎﮭﻗﺮﻓ ﺰﯾﺰﻌﺗو ﻲﻤﯿﻠﻗﻹا ﺎھرﻮﻀﺣ ﻊﯿﺳﻮﺗو تﺎﺠﺘﻨﻤﻟا ﺮﯾﻮﻄﺗ ﻊﯾﺮﺴﺗ ﻰﻠﻋ ،رﺎﻤﺜﺘﺳﻻا اﺬھ ﺪﻌﺑ ،(Open CX) ﺰﻛﺮﺘﺳو
.ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟﺎﺑ ﺔﻣﻮﻋﺪﻤﻟاو ﺔﺑﺎﺤﺴﻟا ﻰﻠﻋ ﺔﻤﺋﺎﻘﻟا ءﻼﻤﻌﻟا ﺔﻛرﺎﺸﻣ لﻮﻠﺣ ﻲﻨﺒﺗ ﻮﺤﻧ ﺔﻘﻄﻨﻤﻟا ءﺎﺤﻧأ ﻊﯿﻤﺟ ﻲﻓ تﺎﺴﺳﺆﻤﻟا ىﺮﺒﻛ ﮫﺟﻮﺗ ﻊﻣ ﻦﻣاﺰﺘﻟﺎﺑ ،ةﺮﯿﺒﻛ
"MoneyGram" "ماﺮﺟ ﻲﻧﻮﻣ" ﻞﺜﻣ ىﺮﺒﻛ تﺎﻛﺮﺷ ﻞﺒﻗ ﻦﻣ مﺪﺨﺘﺴُﺗو ﻲﻠﯿﻛﻮﺘﻟا ﻲﻋﺎﻨﻄﺻﻻا ءﺎﻛﺬﻟﺎﺑ ﺔﻣﻮﻋﺪﻣ ءﻼﻤﻌﻟا ﺔﺑﺮﺠﺗ ً ﺔﺼﻨﻣ (Open CX) ﺪﻌُﺗو
."OneCarNow.com"و "Orderchamp.com"و "More.com"و "Viva.com"و "Mollie.com"و "Print.com"و
.(WhatsApp) "بﺎﺴﺗاو" ﻖﯿﺒﻄﺗو ةﺮﯿﺼﻘﻟا ﺔﯿﺼﻨﻟا ﻞﺋﺎﺳﺮﻟاو ﻒﺗﺎﮭﻟاو ﺐﯾﻮﻟاو ﻲﻧوﺮﺘﻜﻟﻹا ﺪﯾﺮﺒﻟا ﺮﺒﻋ ةﺪﻘﻌﻤﻟا ﻢﻋﺪﻟا ﺎﯾﺎﻀﻗ ﺔﺘﻤﺗأو ﻞﺣ ﻲﻓ ﺔﺼﻨﻤﻟا ﺺﺼﺨﺘﺗو
ﻰﻟإ ل ّ ﻮﺤﺘﯾ نأ ﺮﻈﺘﻨُﯾ يﺬﻟا ،«Support‑Bench – ءﻼﻤﻌﻟا ﻢﻋﺪﻟ ﺪّﺣﻮﻤﻟا سﺎﯿﻘﻟا رﺎطإ» ﺮﯾﻮﻄﺗ ﻰﻠﻋ ﺎًﯿﻟﺎﺣ (CX Open) ﻞﻤﻌﺗ ،ﺚﺤﺒﻟا ﻰﻠﻋ ﺔﻤﺋﺎﻗ ً ﺔﻛﺮﺷ ﺎھرﺎﺒﺘﻋﺎﺑو
https://whateverict.com/article.php?id=1796&fbclid=IwY2xjawPj6b1leHRuA2FlbQIxMABicmlkETFWeUs3UVdueks1Vm1OVWg2c3J0YwZhcHBfa… 1/2
