Page 48 - UNIFONIC SEAMLESS KSA REPORT - August 2023

"We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our
commitment to excellence as a platinum sponsor for the second year running," stated
Mohammed Sleeq, COO at Unifonic. "At Unifonic, we believe in the transformative
potential of AI to enhance customer engagement and deliver exceptional experiences.

Our goal is to seamlessly integrate AI across our platform and solutions, facilitating
effortless communication and creating personalized and effective interactions. By
constantly innovating and refining our platform, we aim to exceed client expectations
and deliver unrivaled value." he added

Unifonic's AI Chatbot is not replacing human contact, it is designed to augment and
empower it. By handling common inquiries and tasks, the chatbot allows human agents
to focus on complex and value-added customer encounters. When the chatbot
encounters an inquiry beyond its capabilities, it promptly transfers the interaction to a
human agent, ensuring a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings
by adding market-leading voice recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products
and services at the event that elevate reliable customer engagement while upholding

the highest standards of technological advancements. This commitment aligns with
Unifonic's objective of supporting the Kingdom's vision, including Saudi Vision 2030 and
the Smart Government Strategy, driving digital transformation across public and private
sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade,

multilingual, and seamless omnichannel communications platform provider in the Middle
East. Its no-code, automation, and orchestration platform has transformed customer
experiences across various sectors, enabling businesses to exceed customer
expectations for seamless digital interactions.

https://www.tradingview.com/news/reuters.com,2023-09-04:newsml_Zawch7yPV:0-pressr-unifonic-
unveils-state-of-the-art-ai-at-seamless-saudi-arabia-elevating-customer-experiences-to-new-heights/