Page 44 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/5/23, 1:25 PM Unifonic unveils state-of-the-art AI at Seamless Saudi Arabia, elevating customer experiences to new heights | Web Release
qualify leads, 24/7 support, increased cost optimization and more. Furthermore, it adheres to global best practices and
industry standards, prioritizing data privacy and security to instill user confidence and trust. The AI Chatbot is

integrated with 100+ SaaS applications like HubSpot, Zid, Salla, Salesforce and more to help organizations automate
business processes and offer a more connected experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural Language Understanding (NLU) module

into the chatbot, allowing it to discern intent with greater precision and learn from user interactions with machine
learning algorithms. This creates smart experiences that will improve all customer journeys.

“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to excellence as a platinum

sponsor for the second year running,” stated Mohammed Sleeq, COO at Unifonic. “At Unifonic, we believe in the
transformative potential of AI to enhance customer engagement and deliver exceptional experiences. Our goal is to

seamlessly integrate AI across our platform and solutions, facilitating effortless communication and creating
personalized and effective interactions. By constantly innovating and refining our platform, we aim to exceed client
expectations and deliver unrivaled value.” he added

Unifonic’s AI Chatbot is not replacing human contact, it is designed to augment and empower it. By handling common

inquiries and tasks, the chatbot allows human agents to focus on complex and value-added customer encounters. When
the chatbot encounters an inquiry beyond its capabilities, it promptly transfers the interaction to a human agent, ensuring

a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding market-leading voice
recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products and services at the event that

elevate reliable customer engagement while upholding the highest standards of technological advancements. This
commitment aligns with Unifonic’s objective of supporting the Kingdom’s vision, including Saudi Vision 2030 and the

Smart Government Strategy, driving digital transformation across public and private sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual, and seamless
omnichannel communications platform provider in the Middle East. Its no-code, automation, and orchestration platform
has transformed customer experiences across various sectors, enabling businesses to exceed customer expectations for

seamless digital interactions.

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