Page 39 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/5/23, 1:24 PM Unifonic Unveils State-Of-The-Art Ai At Seamless Saudi Arabia, Elevating Customer Experiences To New Heights | MENAFN.COM
Unifonic is committed to pioneering innovative solutions that enhance customer relationships
and elevate brand experiences, and Seamless is a great opportunity for industry professionals

and tech enthusiasts to experience Unifonic's new AI-powered chatbot, which is set to
transform the landscape of customer experiences.

The Unifonic Chatbot leverages AI to collect and analyze behavioral patterns and human

language, enabling precise interactions and engagement with customers. It boasts
multilingual capabilities, catering to users in English, Arabic, and Urdu, fostering inclusivity

and accessibility. With its advanced decision-making abilities, the chatbot enables seamless
connections between brands and customers, resulting in significant benefits for organizations

such as being able to qualify leads, 24/7 support, increased cost optimization and more.
Furthermore, it adheres to global best practices and industry standards, prioritizing data

privacy and security to instill user confidence and trust. The AI Chatbot is integrated with 100+
SaaS applications like HubSpot, Zid, Salla, Salesforce and more to help organizations

automate business processes and offer a more connected experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural Language
Understanding (NLU) module into the chatbot, allowing it to discern intent with greater
precision and learn from user interactions with machine learning algorithms. This creates

smart experiences that will improve all customer journeys.

“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to

excellence as a platinum sponsor for the second year running,” stated Mohammed Sleeq,
COO at Unifonic.“At Unifonic, we believe in the transformative potential of AI to enhance
customer engagement and deliver exceptional experiences. Our goal is to seamlessly

integrate AI across our platform and solutions, facilitating effortless communication and
creating personalized and effective interactions. By constantly innovating and refining our

platform, we aim to exceed client expectations and deliver unrivaled value.” he added

Unifonic's AI Chatbot is not replacing human contact, it is designed to augment and empower
it. By handling common inquiries and tasks, the chatbot allows human agents to foon complex

and value-added customer encounters. When the chatbot encounters an inquiry beyond its
capabilities, it promptly transfers the interaction to a human agent, ensuring a seamless

customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by
adding market-leading voice recognition technology.

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