Page 42 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/5/23, 1:25 PM Unifonic unveils AI chatbot at Seamless Saudi Arabia
Unifonic unveils AI chatbot at
Seamless Saudi Arabia

Riyadh, 20 hours, 4 minutes ago
Unifonic, a customer engagement platform, has
announced the launch of its AI-powered chatbot at
the Seamless Saudi Arabia 2023 event, which
opened on Monday in Riyadh Front.
As a key player in the region's communications
landscape, Unifonic takes centre stage at the two-
day Seamless Saudi Arabia 2023, one of the
largest events focusing on payments, fintech,
retail, and eCommerce innovations, to showcase
their game-changing platform and their latest
innovations in Artificial intelligence and machine
learning technology.
"At Unifonic, we believe in the transformative
potential of AI to enhance customer engagement Unifonic to unveil AI potential
and deliver exceptional experiences,”said Unifonic
COO Mohammed Sleeq.
“Our goal is to seamlessly integrate AI across our platform and solutions, facilitating effortless communication and
creating personalized and effective interactions. By constantly innovating and refining our platform, we aim to exceed
client expectations and deliver unrivalled value." he added

Unifonic is committed to pioneering innovative solutions that enhance customer relationships and elevate brand
experiences, and Seamless is a great opportunity for industry professionals and tech enthusiasts to experience
Unifonic’s new AI-powered chatbot, which is set to transform the landscape of customer experiences.

The Unifonic Chatbot leverages AI to collect and analyse behavioural patterns and human language, enabling
precise interactions and engagement with customers.

It boasts multilingual capabilities, catering to users in English, Arabic, and Urdu, fostering inclusivity and accessibility.
With its advanced decision-making abilities, the chatbot enables seamless connections between brands and
customers, resulting in significant benefits for organisations such as being able to qualify leads, 24/7 support,
increased cost optimisation and more.

Furthermore, it adheres to global best practices and industry standards, prioritising data privacy and security to instill
user confidence and trust. The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla,
Salesforce and more to help organisations automate business processes and offer a more connected experience.
To enhance its capabilities even further, Unifonic has incorporated the Natural Language Understanding (NLU)
module into the chatbot, allowing it to discern intent with greater precision and learn from user interactions with
machine learning algorithms. This creates smart experiences that will improve all customer journeys.

Unifonic's AI Chatbot is not replacing human contact, it is designed to augment and empower it. By handling
common inquiries and tasks, the chatbot allows human agents to focus on complex and value-added customer
encounters. When the chatbot encounters an inquiry beyond its capabilities, it promptly transfers the interaction to a
human agent, ensuring a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding market-leading
voice recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products and services at the event that
elevate reliable customer engagement while upholding the highest standards of technological advancements. This
commitment aligns with Unifonic's objective of supporting the Kingdom's vision, including Saudi Vision 2030 and the
Smart Government Strategy, driving digital transformation across public and private sectors.
Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual, and seamless
omnichannel communications platform provider in the Middle East.
Its no-code, automation, and orchestration platform has transformed customer experiences across various sectors,
enabling businesses to exceed customer expectations for seamless digital interactions. – TradeArabia News
https://www.tradearabia.com/news/MISC_412909.html 1/2