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9/12/25, 1:10 PM UAE ranks first globally in customer service - LogisticsGulf
UAE ranks first globally in customer

service

September 10, 2025 | Posted by LG Content Team

Wins Gold Performance Award in Express Mail Services

The UAE, represented by its official postal
service provider Emirates Post, has secured
the top position globally in the Customer

Service category for outstanding express
mail services. It has also been honoured
with the Gold Performance Award for 2024,
a prestigious recognition presented by the
Universal Postal Union (UPU) through its

Express Mail Service Cooperative (EMS).

EMS gets the Customer Care The awards were presented at the official
Award 2024 meeting preceding the launch of the 28th

Universal Postal Congress–Dubai 2025, a
prominent event for the international postal
sector, hosted by the UAE from September 8 to 19.

The awards reflect the UAE’s forward-thinking vision in building a smart services
infrastructure that meets the highest standards of efficiency, quality, and reliability,
strengthening the country’s position as a global leader in the logistics sector.

Extensive evaluation

The UAE secured the Gold Performance Award after an extensive evaluation that
assessed operational efficiency across various domains, including international
networks, customer satisfaction, responsiveness, and compliance with delivery
schedules. The assessment showed high performance indicators, ranging from
95 per cent to 98 per cent across all phases of service, from shipment receipt to
final delivery, including post-delivery support.

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