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9/9/25, 1:41 PM UAE tops global postal awards for customer service and performance
LATEST NEWS
UAE tops global postal awards for customer service and performance
September 8, 2025TGFM
The UAE has once again proven its strength in the logistics sector after Emirates Post earned two of the highest
recognitions in the international postal community. The country secured first place worldwide in the Customer
Service category for express mail and received the Gold Performance Award for 2024 from the Universal Postal
Union (UPU) through its Express Mail Service Cooperative.
The awards were conferred ahead of the 28th Universal Postal Congress, hosted by the UAE from September 8
to 19, 2025, underscoring the country’s rising influence in shaping the global postal industry.
The recognition came after a rigorous assessment of operational efficiency across global networks,
responsiveness, customer satisfaction, and delivery compliance. Emirates Post scored between 95 to 98 percent
in all service phases—from shipment receipt to final delivery and post-delivery support.
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