Page 56 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

PRESS RELEASE

On sidelines of the 28th Universal Postal Congress - Dubai 2025

UAE ranks first globally in customer service and wins Gold

Performance Award in express mail services

Dubai, UAE, September 7, 2025 :

The United Arab Emirates (UAE), represented by its official postal service provider Emirates

Post, has secured the top position globally in the Customer Service category for outstanding

express mail services. It has also been honoured with the Gold Performance Award for 2024,
a prestigious recognition presented by the Universal Postal Union (UPU) through its Express

Mail Service Cooperative (EMS). The awards were presented at the official meeting preceding

the launch of the 28th Universal Postal Congress – Dubai 2025, a prominent event for the
international postal sector, hosted by the UAE from September 8 to 19.

The awards reflect the UAE’s forward-thinking vision in building a smart services infrastructure

that meets the highest standards of efficiency, quality, and reliability, strengthening the

country’s position as a global leader in the logistics sector. The UAE secured the Gold
Performance Award after an extensive evaluation that assessed operational efficiency across

various domains, including international networks, customer satisfaction, responsiveness, and

compliance with delivery schedules. The assessment showed high performance indicators,
ranging from 95 per cent to 98 per cent across all phases of service, from shipment receipt to

final delivery, including post-delivery support.

Winning the first place in the Customer Service category highlights the impact of ongoing

investments in digital customer experience initiatives and the development of intelligent and
responsive service channels, underscoring the country’s commitment to achieving

organisational excellence.

Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X said: “This recognition

highlights our wise leadership’s vision of utilising innovation to elevate the UAE’s position on
the global stage and also reinforces our dedication to developing an advanced postal system.