Page 104 - AJMAN TOURISM PR REPORT - October 2024

10/15/24, 9:52 AM PRESSR: Ajman Tourism Development Department unveils innovative AI-driven digital services to enhance Ajman’s tourism sector…
The newly launched ATDD website and digital services system offer a more

interactive and user-friendly interface, designed to meet the highest

government quality standards. The updated website features an AI-
powered smart personal assistant that can handle customer inquiries,

service procedures, requirements, and fees, in addition to tourist guidance

services such as information about the emirate, tourist sites, museums,

and activities. The new website's smart personal assistant allows users to

make direct calls to customers via audio, video, or screen sharing, allowing
them to talk and share their screen with the customer happiness and

service staff, catering to their requirements in record time without having

to visit the department headquarters. Additionally, the website provides

access to all government services and tourism information, such as reports,

decrees, and resolutions, along with quick services and open data.

‘Plan Your Trip’ Platform

ATDD launched the ‘Plan Your Trip’ platform, another innovation showcased
at GITEX, which is fully AI-based and designed to help visitors customise

their tourism itineraries. Users can interact with the system through the

AI-powered smart assistant ‘ChatGPT’ or by filling out an e-form to receive

a detailed plan that includes tourist attractions, activities, events, and

restaurant recommendations aligned with their preferences.

Automated Backend Operations for Employees

Additionally, Ajman Tourism Development Department has worked to

improve, develop and automate employees’ backend operations by

developing a system that allows for the adjustment and addition of new
services quickly and easily, without the need to write complex software

codes. The system streamlines and enhances the management of

government service procedures, fees, and other requirements.

https://www.tradingview.com/news/reuters.com,2024-10-14:newsml_Zaw2cbr6Q:0-pressr-ajman-tourism-development-department-unveils-innovative-… 2/3