Page 99 - AJMAN TOURISM PR REPORT - October 2024

10/15/24, 9:52 AM Latest News
Ajman, offering a flexible and personalised experience. The Department also seeks to enhance the
experience of visitors, starting with the website and digital services system, and extending to the emirate’s

rich tourism offerings.

The newly launched ATDD website and digital services system offer a more interactive and user-friendly
interface, designed to meet the highest government quality standards. The updated website features an AI-

powered smart personal assistant that can handle customer inquiries, service procedures, requirements, and
fees, in addition to tourist guidance services such as information about the emirate, tourist sites, museums,

and activities. The new website's smart personal assistant allows users to make direct calls to customers via
audio, video, or screen sharing, allowing them to talk and share their screen with the customer happiness
and service staff, catering to their requirements in record time without having to visit the department

headquarters. Additionally, the website provides access to all government services and tourism information,
such as reports, decrees, and resolutions, along with quick services and open data.

‘Plan Your Trip’ Platform
ATDD launched the ‘Plan Your Trip’ platform, another innovation showcased at GITEX, which is fully AI-based

and designed to help visitors customise their tourism itineraries. Users can interact with the system through
the AI-powered smart assistant ‘ChatGPT’ or by filling out an e-form to receive a detailed plan that includes

tourist attractions, activities, events, and restaurant recommendations aligned with their preferences.

Automated Backend Operations for Employees
Additionally, Ajman Tourism Development Department has worked to improve, develop and automate

employees’ backend operations by developing a system that allows for the adjustment and addition of new
services quickly and easily, without the need to write complex software codes. The system streamlines and
enhances the management of government service procedures, fees, and other requirements.

H.E. Mahmood Khaleel Alhashmi, Director General of Ajman Tourism Development Department, said: “We

are pleased to demonstrate our commitment to enhancing digital transformation in Ajman’s tourism sector at
GITEX Global 2024, a leading technology event. Our participation will focus on unveiling innovative tech

services and highlighting key projects that enhance the Emirate's tourism landscape, driving it towards a
more positive and sustainable future.”

His Excellency added: “On the sidelines of GITEX, we have launched many innovative AI-driven digital
services designed to analyse data and enable faster, more accurate decision-making. These advancements

contribute to delivering exceptional digital experiences aligned with our strategy to create proactive solutions
that enhance visitor and tourist satisfaction, positioning Ajman as a leader in smart and sustainable tourism

destinations.”

https://www.arabbnews.com/english/Latest-News.asp?id=17740 2/3