Page 83 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

solutions for the airport and help them incorporate these ideas through
appropriate tools and guidance to them.
Awards and Accreditation:
The year 2023 has brought outstanding achievements in the areas of
sustainability, health, safety and service to Sharjah Airport, which has won
several local and international awards and credits that emphasise the excellence
and efficiency of its operations. The airport was accredited as an age-sensitive
institution by the Sharjah Age-Friendly City Program. It also received the 2022-
2023 Future Leaders Award from BEEAH Group, in recognition of its efforts to
support sustainability and address environmental challenges.
In the field of health, the airport achieved a 100 per cent rating in the
assessment of the basic capabilities of the International Health Regulations at
GCC entry points. Additionally, the airport renewed the ISO 9001, ISO 14001
and ISO 45001 certifications as well as ISO 10001, ISO 10002 and ISO 10003
Customer Service Charter specifications to enhance efficiency, compliance and
customer satisfaction through effective customer service procedures, complaint
processing and dispute resolution.
Sharjah Airport has also been awarded the readiness of public health and safety
accreditation by the International Airports Council (ACI), with the adoption of
the customer experience at airports – Level II, which emphasises its excellence
in developing a strategic approach to serving customers and improving
passenger experiences. These awards and accreditations reflect the airport’s
efforts to achieve the vision of the Emirate of Sharjah in providing high-quality
services to travellers.
Sharjah Airport’s Expansion Project:
In addition, Sharjah Airport Authority is continuing its expansion project, which
is expected to be completed by 2027. Through this project, the Authority seeks
to address the substantial surge in the number of passengers travelling through
Sharjah Airport, while ensuring a distinctive travel experience and providing
top-notch services. In early Jan 2024, under the directives of His Highness
Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council
and Ruler of Sharjah and in the presence of His Highness Sheikh Sultan bin
Mohammed bin Sultan Al Qasimi, The Crown Prince, Deputy Ruler and Chairman
of Sharjah Executive Council, and HH. Sheikh Sultan bin Ahmed bin Sultan Al
Qasimi, Deputy Ruler of Sharjah, the cornerstone of the New Passenger
Terminal Expansion Project was laid at Sharjah Airport, the largest package of a
series of expansion projects with a total cost of AED 2.4 billion. The terminal
expansion is anticipated to increase the airport’s capacity to 20 million
passengers, separate arrivals from departures and raise the number of self-
check-in and self-travel devices. Furthermore, it will establish new roads and
entrances, parking lots and other expansion and development operations,
aiming to enhance the quality of its services and to elevate the travel
experience of all passengers through Sharjah Airport.

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