Page 86 - SHARJAH AIRPORT PR REPORT - JANUARY 2024

Local and international initiatives and participation
Sharjah Airport Authority (SAA) was present at the global and local aviation and
travel events of the year 2023, including World Travel Market in Dubai, the 10th
edition of the Air Cargo Africa exhibition in South Africa, and Air Cargo Europe
2023 in Munich. The Authority strived to showcase its remarkable services and
build trust in the sector as a preferred travel hub, especially through its
participation. The efforts were made mainly focusing on sustainable
infrastructure development, environmental sustainability standards compliance
and leading customer satisfaction service delivery. The Promising Generations
Initiative, one of the most notable initiatives launched by the Authority,
experienced great momentum after the graduation of the first batch of students
and the success of the initiative at the strategic level of Sharjah. The key goal of
the initiative is to support the young generation in designing innovative solutions
for the airport and help them incorporate these ideas through appropriate tools
and guidance to them.

Awards and Accreditation
The year 2023 has brought outstanding achievements in the areas of
sustainability, health, safety and service to Sharjah Airport, which has won
several local and international awards and credits that emphasise the excellence
and efficiency of its operations. The airport was accredited as an age-sensitive
institution by the Sharjah Age-Friendly City Program. It also received the 2022-
2023 Future Leaders Award from BEEAH Group, in recognition of its efforts to
support sustainability and address environmental challenges.

In the field of health, the airport achieved a 100 per cent rating in the assessment
of the basic capabilities of the International Health Regulations at GCC entry
points. Additionally, the airport renewed the ISO 9001, ISO 14001 and ISO 45001
certifications as well as ISO 10001, ISO 10002 and ISO 10003 Customer Service
Charter specifications to enhance efficiency, compliance and customer
satisfaction through effective customer service procedures, complaint processing
and dispute resolution.

Sharjah Airport has also been awarded the readiness of public health and safety
accreditation by the International Airports Council (ACI), with the adoption of
the customer experience at airports - Level II, which emphasises its excellence in
developing a strategic approach to serving customers and improving passenger
experiences. These awards and accreditations reflect the airport's efforts to
achieve the vision of the Emirate of Sharjah in providing high-quality services to
travellers.

https://sharjah24.ae/en/Articles/2024/01/15/Sharjah-Airport-sees-more-than153-million-passengers-in-
2023